Shivakumar Manchala Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

• Providing technical support to associates on Rave tool with maximum accuracy. • Provide initial response, operational assistance, and development of software workarounds and/or resolutions. • Experience managing Azure AD, including user and group management, conditional access policies, and multi-factor authentication.• Triage cases(once in a week), assigning to the appropriate teams while owning escalations, bugs, and feature requests, including the prioritization of open issues with key stakeholders. • Stay up to date with the latest Microsoft 365 updates, features, and best practices.• Troubleshoot and resolve technical problems related to Microsoft 365 and SaaS products used by and integrated into Azure and Microsoft 365.• Work with Genesys support and third-party vendors to support application and Create, input, reconcile, log, track, audit and resolve transactions and discrepancies while interacting with teammates to clarify/resolve issues.• Collaborate with multiple teams, including Department Managers, Product Owners, Business Analysts, and Software Engineers, to deliver products.• Collaborate with internal customers on a business level and translate their needs into a technical solution.

Pune, Maharashtra, India

• Demonstrated experience in monitoring infrastructure around 5000 servers, application performance, and end user experience in a complex enterprise environment. • Provide day-to-day global operational support, performance tuning, disaster recovery, and patch/release management (twice in a month ) of the monitoring infrastructure.• Implement and document technical solutions that help ensure the stability and uptime of the environment is maintained for maximum service availability to users(99%).• Experience with endpoint management solutions such as Intune, SCCM, or equivalent.• Report on systems and network performance and utilization based on requirements leveraging. existing tools( weekly once).• Working knowledge of IT Operations: Metrics, Monitoring, Availability, • Reliability, Incident Management and Response, Change Management, ITIL/ITSM practices • Working knowledge of monitoring tools (SCCM, Commvault, NetApp, Isilon, EMC, OEM, Citrix XenApp, and SolarWinds etc.)

Coimbatore, Tamil Nadu, India

• Executed technical support to associates and system administrators. • Resolving customer issues in a timely manner and performing documentation. • Coordinated with cross-functional teams and helped clients fix technical issues. • Configuring MS Outlook & Outlook Express mail clients and resolving mail access issues. • Experience deploying and managing Microsoft Teams telephony solutions, including Phone System, Calling Plans, Direct Routing, and Audio-Conferencing a plus.• Performing Case/Ticket management (weekly) using BMC Remedy ticketing tool. • Delegation of access to Distribution list and Common Mailboxes.

Bachelor Of Technology (B.Tech.), Mechanical Engineering, A

Course Curriculum includes about Mechanical Engineering.

Intermediate, Mathematics, A+

Course curriculum includes three different subjects for two long years. Subjects include Mathematics, Physics and Chemistry.

Schooling, A