Professional Summary:• IT Professional with over 3 years of experience in Healthcare and Life Science Domain.• Good understanding on Pharmacovigilance, Safety and Clinical guidelines like 21 CFR Part 11, GAMP 5, GxP, CSV and regulatory reporting like ICSR E2B R2/R3, CIOMS, MedWatch.• Strong Knowledge on Global Medical Safety Product like ARISg, agXchange, CCM, Bizlink, ARGUS total safety system.• Involved in identifying the Test scenarios & simulating the issue in lower environments like UAT/validation, SIT, Sandbox.• Good knowledge in MedDRA Loading and Recoding activities, MedDRA & WHO Drug Dictionary.• Datadog tool to Monitor transactions and ensure compliance to product quality regulations and maintain.• Experience in writing SQL queries and debugging SQL codes.• Experience in working with customers to understand their business requirement.• Knowledge of incident management system and troubleshooting the Pharmacovigilance system issues including network/server issues.• Coordinate with the service and development teams to resolve complex application and system issues.• Analysing Bugs and interacting with development team in fixing the defects.• Experience in handling JIRA & MAGS tickets and able to resolve the tickets assigned in effective manner and within the stipulated time.• Supported in rotational shifts and weekend on call support to achieve customer satisfaction.