My responsibilities includesSupervised efficient working of all bank operations. Provide support to all branch operations and manage all communication with branch staff in meetings and ensure compliance to all production and finance activities.Maintained good working conditions and ensured optimal levels of customer services. Coordinated with various departments and provided feedback to all.Analyzing statistics or other data to determine the level of customer service your organization is providing;Developing feedback or complaints procedures for customers to useMeeting with other managers to discuss possible improvements to customer service;Ensured all work in compliance to departmental policies and procedures. Managed all interaction with customers. Being involved in staff recruitment and appraisals;Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending coursesBackup to Branch Manager.

Build and deepen relationships with existing Current Account Customers to achieve increase in share of wallet and revenuesTo achieve month on month the set targets of acquiring the new to bank customers especially current accountsTo generate various incomes to the bank especially from products like assets, trade fx etc.Manage the customer transition with utmost sensitivity.Ensure coverage of customer base in accordance with the Group approved Relationship Matrix

Generate new business to achieve defined sales targetsBuild and deepen relationships with existing Customers to achieve increase in share of wallet and revenues.Provide professional customer service to achieve a high percentage of customer satisfaction and retentionManage the portfolio to de-risk against attrition and achieve stability of bookAchieve the Targets set in terms of product mixAggressive Sales call plans to acquire large prospective customers through referrals.Manage the customer transition with utmost sensitivity.Ensure coverage of customer base in accordance with the Group approved Relationship Matrix

Provide professional customer service to achieve a high percentage of customer satisfaction and retention.Ensure compliance with the policies and procedures on an ongoing basis.Manage the customer transition with utmost sensitivityManage the key performance indicators at the highest level.Selling of Bank’s products and Cross selling of Third Party Products

 Provide professional customer service to achieve a high percentage of customer satisfaction and retention.Ensure compliance with the policies and procedures on an ongoing basis.Manage the customer transition with utmost sensitivityManage the key performance indicators at the highest level.Selling of Bank’s products and Cross selling of Third Party Products.