Shivam Kumar Email & Phone Number

Ludhiana, Pb, In

New Delhi, Delhi, India

- Developing and executing a comprehensive franchise development strategy & expanding new franchise clinics across India.- Identifying potential partners and evaluating their suitability to align with the Isaac Luxe brand and standards.- Actively seeking and analysing market opportunities to expand the franchise network in strategic locations.- Leading the on-boarding process for new franchisees and ensuring they are well-versed in Isaac Luxe's standards, operational procedures, and brand ethos.- Taking a Lead as a P&L Head for all franchise network .- Providing continuous support to franchisees during their initial setup phase.- Building and maintaining strong relationships with existing and prospective franchisees.- Conducting regular check-ins and assessments to ensure franchisee satisfaction and compliance with brand guidelines.- Developing and delivering training programs for franchisees on Isaac Luxe's service offerings, operational protocols, and customer service standards.- Facilitating on-going educations to keep franchisees updated on industry trends and best practices.- Establishing key performance indicators (KPIs) for franchisees and regularly monitoring their performance against set benchmarks.- Implementing strategies to enhance the profitability and success of individual franchises.- Working closely with marketing, operations, and support teams to ensure seamless communication and co-ordination between the corporate office and franchise locations.

Hyderabad, Telangana, India

➢ Owned and led multiple projects of more than 2Cr, driving end-to-end operations and consistently achieving outstanding results by using Asana.➢ Led and optimized Mother Hub and 4 Fulfillment Centers end-to-end Operations for PAN India- Contributed significantly to costsaving of 1 Lac/Month, Boost up Productivity by 20% and Improved goal setting alignment. (WMS - Unicommerce, SCM-SAP)➢ Manage end-to-end partnership at Hera, overseeing the successful execution & Point of Contacts with business leaders & stakeholdersof 6 Diagnostic Labs, 80 Doctor collaborations & 6 Product Manufacturer’s.➢ Pioneered and executed high-impact process enhancement initiatives, employing cutting-edge Lean & six sigma methodologies,achieving a notable 16% reduction in operational cost (1.8Lac/Month).➢ Addressed operational challenges and drove strategic planning for expansion in new cities along with Inventory planning whichReduced CPO cost 20% from 150Rsto 120Rs of fulfillment & logistics.➢ Increased 15% growth from 13 lac to 15 lac in revenue channel by adding 8 new marketplaces platforms (Amazon FBA-IXD Program,Flipkart, Nykaa, FirstCry, TATA 1MG, PharmEasy, Netmeds etc.)➢ Reduced overall cost by 16% by redesigned standard processes in Fulfillment & logistics function with strong SLAs defined.➢ Enhanced customersatisfaction resulted in reduction of 25% to 35% in order processing and delivery TAT.

Hyderabad, Telangana, India

► Responsible for Overall implementation of Hera Program – Direct and the Partnership, with the Vendors, Clinical Head, Doctors, Diagnostic Labs, and the Product manufacturers throughout the Pan-India.► Supporting the CEO in planning, development, and implementation, of the program and organization’s vision and mission.► Establishes and implements operating procedures, monitors, and evaluates operational effectiveness and effects changes required for improvements.► Responsible for project activities and the outcomes with adherence & diligence to project terms and conditions.► Serves as a point of collaboration, to both internal & external constituencies on operational matters pertaining to the mission, goals, objectives, and work scope of the program.► Working closely with the CEO to designs, implements, and evaluates the staffing to effectively accomplish the goal and objectives of the program, trains & manages professional / technical and administrative basis.► Plan monthly and quarterly monitoring reports and reviews of the program to ensure smooth progress. Oversee program tracking processes and organize them to ensure customers satisfaction.► Undertake the monthly monitoring of the program and address the operational challenges faced by the team.► Using technology, data evidence and insights from the program, and create an overall monitoring mechanism.

Gurugram, Haryana, India

➢ Engage with stakeholders in planning, designing and deployment of strategy.➢ Independently lead individual programs and initiatives aligned to the stakeholder agenda and priorities.➢ Facilitate leadership forums and go-to-market events.➢ Use upstream business insights, engaging and impactful presentations, and executive communications.➢ Manage inputs for network connections, collect and analyze complex business data.➢ Setup and oversee the governance, operations, and business-as-usual tasks.➢ Provide inputs for process improvement.➢ Build efficiencies, automation and standardization for optimal team workflows and day-to-day operations.➢ Drive operational improvement by enhancing support systems and communication channels. ➢ Perform data aggregation and research using various internal and external sources.➢ Develop and maintain collaboration tools and portals to facilitate seamless and efficient operations.

Gurugram, Haryana, India

➢ Develop and run the business as an entrepreneur for one of our business categories.➢ Maintain monthly business growth run rate, evaluate the leakages, and solve the problem to grow the business.➢ Liaison with multiple teams like- technology, product, marketing, and city ops to execute the daily business operations.➢ Leading and managing the sales team to drive their day-to-day performance.➢ Revenue Management M-O-M, Weekly, Bi-weekly to maintain the standard discipline protocol for the team.➢ Maintain standard patients' experience as per company values.

Noida, Uttar Pradesh, India

> Developed and implemented sales strategies to increase market share andprofitability.> Monitored and analyzed sales performance metrics and trends to informstrategic decisions.> Established and maintained strong relationships with key customers to drivesales growth.> Led and motivated a team of 15 sales members to consistently achieve salesgoals.> Developed and managed sales budgets, ensuring alignment with financialtargets.> Monitored and evaluated competitor activities to maintain a competitive edge inthe market.

Noida, Uttar Pradesh, India

➢ Identify and develop new business opportunities through networking, industry knowledge, current expertise, and existing contacts.➢ Proactively initiate contact with potential clients➢ Build and maintain good relationships with existing clients to facilitate repeat business.➢ Setting goals and developing plans for business and revenue growth➢ Maintaining a healthy pipeline of clients.➢ Penetrate all targeted accounts and radiate sales from within the client base.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.4/4 Gpa

Bachelor Of Technology (B.Tech.), Computer Science And Engineering, 7.8/10 Gpa

Intermediate, Pcm, 7.0/10 Gpa

Matriculation, All Subjects, 7.4/10 Gpa