Shivam Pathak Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

1. ERP Implementation Leadership: Spearhead end-to-end ERP implementation projects, from initial planning and requirements gathering to deployment and post-implementation support, ensuring seamless integration of ERP solutions.2. Business Central Dynamics 365 Expertise: Leverage comprehensive knowledge and proficiency in Microsoft Dynamics 365 Business Central ERP to architect and deliver tailored solutions that meet the diverse needs of clients across multiple industries.3. Power BI Integration: Enhance ERP with robust reporting and analytics.4. Cross-Industry Experience: Apply deep understanding and experience in ERP implementations across a broad spectrum of industries, including properties, schools, retail, manufacturing, and government entities, among others, to deliver tailored solutions that address industry-specific requirements and challenges.5. Client Consultation and Relationship Management: Engage closely with clients to understand their business objectives, challenges, and pain points, providing expert advice and recommendations on ERP strategies, solutions, and best practices, while nurturing long-term client relationships built on trust and value delivery.6. Training and Knowledge Transfer: Conduct comprehensive end-user training sessions and knowledge transfer activities to equip clients with the necessary skills and knowledge to effectively utilize ERP systems and maximize their benefits within their organizations.7. Quality Assurance and Testing: Implement rigorous quality assurance processes and conduct thorough testing to validate ERP configurations, functionalities, and integrations, ensuring the reliability, accuracy, and performance of ERP systems.8. Change Management Facilitation: Support organizational transitions and promote user adoption.9. Continuous Learning and Innovation: Stay updated on latest trends and technologies to deliver value-driven solutions.

United Arab Emirates

- Functional Consultant of Dynamics 365 Business Central and CRM- Provided Customized Payroll Solution to customers- Handling end-to-end project implementation- Product Demonstration, Pre-Sales, Documentation, Training and After Sales Support- Expertise in Payroll, Accounts, Supply Chain, Production, Field Service- Converted Oracle and Sap Customers to Dynamics 365 ERP- Well versed with ERP Implementation with 5+ Years of Experience

Dubai, United Arab Emirates

- Acting as a product specialist for Dynamics 365 Applications- Responsible for Pre-Sales activity for Dynamics Products- Meeting customers and giving them product demos- Conducting training to key stake holders inside the organization- Conducting product training for channel partners and doing live webinars for customers- Assisting Sales team end to end in closing the deals

Dubai, United Arab Emirates

• ERP Specialist responsible for deploying, configuring, training and support for POS Software, peripherals and backend application.• Senior ERP Implementation Engineer of CUBES ERP• Providing Point of Sales Solutions to company across Middle East for Retails, Restaurants, Malls, Schools, Hospitals, Supermarkets, etc.• Working as ERP and Support Specialist to assist Pre – Sales Team for Software Demonstration• Visit client site to understand network architecture and configure the systems accordingly• Implement the POS software and backend database at client site based on the requirement of our client• Provide Training to Managers, Supervisors, Back office users and Cashiers• Provide After Sales Support• Configuration of Dedicated Windows 2012 Server in case of more number of Slave Machines• Configuration of in house developed Cloud Based online Reporting Tool• Discuss with Clients for software improvements, modification and communicate with our team of developers to make those changes• Push new updates to clients for new features or amendments asked by clients directly• Upgrade RAM and hard-disk as per customer requirements• Provide Online and Onsite Support to Customers

Dubai, United Arab Emirates

Highlights :-• Single Point of Contact (SPOC) for the RFID and Mode 360 Solution and other IT Products of the company • Successfully Implemented the software solution at various location such as Dubai, Sharjah and Abu Dhabi • Solely handled the onsite Kuwait Project in September 2017 • Exhibited the solution in the VOD Dubai International Jewellery Show held in Nov 2017 • RFID Stock Audit reduced 80% of the customer time and provided accurate results as compared to manual stock audit which is tedious and time consuming process with possibilities of multiple human errors • Assisted in the process of other counter sales activities of the companyKey Deliverables :-• Product Manager of IRYS RFID Software Solutions for retail industry • Cold callings and follow up to understand clients requirements • Meeting Clients to showcase the product in more detail • Send official Quotation and Product Specification Sheet to the Client • Negotiating with the Clients and Closing the Deals • Customization of the RFID Labels as per the Clients requirement • Maintaining good relations with the ERP Vendors of our field • Integration and configuration of the RFID Solution with the existing system of the Client • Training the end users at our workplace or at Client's place • Giving Sales after Service and online Supports to our Clients • Involved in the procurement process of the product, dealing and managing relationship with the suppliers and negotiate with them for better prices • Monitoring overall inventories and performing periodic stock audits • Assisted in counter sales and services at our retail store • Responsible for sales of other IT products such as Zebra Barcode Printers, Barcode Labels, Barcode Scanners, Mode 360 Photo Composer

Mumbai Area, India

Highlights :-• Worked on Accenture’s in-house project called i-Portal, which was web based project meant to give online trainings to the Employees • Key person in the team to learn and understand the new web based technologies such as Bootstrap, Angular JS and conduct knowledge transfer sessions to other members of the team • Documented Bootstrap framework on the KX Portal (Accenture’s internal knowledge sharing portal)Key Deliverables :-• Effective Communicator to understand issues faced by team members, resolving them and coordinating with senior management • Developed an e-learning portal for Accenture internal trainings based on JavaScript framework known as Ext JS • Developed a web module to demonstrate different functionalities of Bootstrap framework • Responsible for creating Technical and Functional design documents for the project • To train and conduct knowledge transfer sessions for new joiners • Extensively worked on Fitnesse Test cases to test our modules • Responsible for creating various documents for application configurations required by team members • Responsible for creating release notes and bundling new release for our client JP Morgan Chase at Bournemouth, United Kingdom • Responsible for scheduling client calls for code review

Bachelor Of Engineering (B.E.), Information Technology

Activities and Societies: Zephyr tech fest Completed B.E in Information Technology

High School

Activities and Societies: Swimming Completed high school