Shivam Sharma Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Working at Zupee as Technical Lead in Tournament and Incentive team

Bengaluru, Karnataka, India

Checkout Experience Team (Amazon Retail Website) [May 2022 - June 2024]Key Achievements:- Owned and managed the primary checkout page for the Amazon retail website, ensuring a smooth and efficient user experience during transitions.- Contributed significantly to the Checkout Federation team, facilitating the seamless integration of partner-owned components within the Checkout API and web application.- Developed and championed the "Checkout API Plugins" framework, a co-located JAR solution for streamlining API logic federation.- Implemented both view-level federation for business logic and view components using Widget Federation and complete panel federation using Pagelets.- Enhanced the federation framework by designing and implementing metrics dashboards, empowering federation partners with efficient data visualization.- Elevated the team's documentation standards, recognizing its critical role in the success of the federation framework.- Demonstrated initiative by taking ownership of widely used UserScripts across Checkout and Amazon.- Streamlined UserScript creation by developing a reusable boilerplate package, adopted by multiple teams beyond Checkout.- Contributed to operational improvements by optimizing ticket disposal workflows through Standard Operating Procedures (SOPs) and innovative UserScript solutions, enhancing the user experience.- Partnered with diverse teams to successfully onboard them to the federation frameworks, ensuring smooth adoption and gathering valuable feedback.- Strengthened the framework's robustness by implementing guardrails for early detection and resolution of potential issues during development.- Raised the bar and promoted a culture of quality, innovation, and exceptional documentation within the team, serving as a "force multiplier" for overall performance.

Noida, Uttar Pradesh, India

Developed and Launched a Single-Handed Web Logistics PlatformKey Responsibilities:- Architected and built a comprehensive web-based logistics platform from the ground up, leveraging modern web development technologies single handedly.- Implemented a Single Page Application (SPA) utilizing React for a seamless and dynamic user experience.- Established robust integrations with various logistics service providers, extending beyond IndiaMART, to offer a broader range of services.- Streamlined lead generation and enquiry management processes within the platform.- Utilized React Router for efficient client-side routing, enhancing user navigation.- Dynamically generated meta information based on URL structure using a NodeJS and ExpressJS backend, improving search engine optimization (SEO).- Developed a robust API layer to seamlessly interact with IndiaMART and third-party vendor APIs, promoting data exchange.- Designed and implemented server architecture, fostering platform scalability and performance.Contributed to the establishment of a CI/CD pipeline using GitLab, ensuring streamlined development and deployment.- Incorporated advanced React concepts like hooks, context-provider, higher-order components, and browser history state management for a highly functional application.

Noida, Uttar Pradesh, India

Lead Enrichment and Approval Process (LEAP) TeamKey Contributions:- Led the LEAP team to optimize and streamline the lead generation and approval process.- Enhanced the CRM functionality by integrating an internet-based ClickToCall(C2C) dialing feature, facilitating efficient communication.- Spearheaded the development of a novel freelancing model for lead approval and auditing, incorporating a gamified leaderboard and an automated payment system.- Optimized the lead distribution system within the approval process, prioritizing language and experience-based matching to ensure optimal agent-lead allocation.- Developed a dedicated training CRM for new agents, providing a simulated environment for practice and learning.- Empowered agents with improved feedback mechanisms through the implementation of dashboards and automated feedback features.- Modernized the system's architecture by transitioning from cron-based scheduling to message worker queues, eliminating concurrency issues and enhancing overall performance.- Demonstrated effective leadership by successfully managing a team of four developers.- Actively participated in and facilitated the SCRUM and Sprint processes, ensuring project agility.- Enriched the CRM's functionality by integrating valuable open-source and free features such as Tawk.to, Intro.js, and Tribe, maximizing its capabilities.

Noida Area, India

Lead Enrichment and Approval Process (LEAP) TeamKey Achievements:- Developed a centralized email setting screen within the IndiaMART platform, streamlining notification management for users.- Enhanced user experience by implementing Google OAuth for a secure and convenient sign-in process.- Successfully migrated the entire LEAP system from Oracle to Postgres, ensuring database efficiency and scalability.- Improved system monitoring and troubleshooting by integrating Kibana logging for APIs, queries, and errors, enabling insightful data visualization.- Automated lead approval and filtering through a Text-To-Speech (TTS) based calling process, optimizing lead processing efficiency.- Significantly reduced turnaround time by optimizing Redis-based worker processes through the implementation of a batch execution system.

Noida Area, India

Lead Enrichment and Approval Process (LEAP) TeamKey Achievements:- Developed a comprehensive notification system leveraging Redis, enhancing communication and task management for CRM users.- Streamlined the lead approval process by automating the approval of flagged leads.- Implemented a banned keyword detection system with a dedicated web portal for efficient review and lead filtering.- Automated duplicate lead deletion and implemented a "Push-To-Top" feature, streamlining lead approval and reducing operational costs.- Enhanced agent and trainer training through the creation of a training scheduler with OTP authentication for secure and efficient scheduling.Tech Stack: Utilized PHP, Javascript, Redis, Oracle Database, HTML, CSS (jQuery), Git, JIRA, etc.

Bachelor Of Technology - Btech, Computer Science & Engineering, 82.2%

Activities and Societies: Singing, Theater, Human Values and Professional EthicsProud to be an Alumni of the university named.

Intermediate, Pcm, 90%

Activities and Societies: Head Boy of College, Debate Team, TheaterThe best college that taught me everything from knowledge.

High School, Science, 81.34%

Activities and Societies: Theater, Science Club, Event Organisor, Head Boy, SingingGot my role expanded from a participant to an organizer.

Jr. High School

Activities and Societies: Theater, Singing, Science Quizzes and fairsThis is the phase I learned to have self-discipline and got knowledge.