Shay Gupta Email & Phone Number

Held dual roles at a startup company, serving as an IT Project Manager for both the IT and Security teams and as an IT Analyst, managing project initiatives while providing technical support to the organization at all levels. Established and pioneered the Project Management Office (IT PMO) at Cerebral, laying the foundation for standardized project management practices and processes across the organization. Developed comprehensive documentation outlining standards of deliverables, project methodologies, and best practices as the primary IT project manager, ensuring consistency and quality in project execution. Shaped the company's approach to project management and driving strategic initiatives forward by implementing robust project governance structures, including project charters, risk management plans, and stakeholder communication strategies, to ensure transparency and accountability throughout the project lifecycle.

San Antonio, Texas, United States

IT Subject matter expert overseeing 10-30 operators defining performance standards and setting future targets to ensure resolution. Adhering to metrics, shrinkage, and attrition while pursuing the development of technical solutions, and coaching. Expertise in hardware/software troubleshooting, virtual machine configurations, ISP/Network troubleshooting.