Shivani Chopra Email and Phone Number

• Responsible for driving Process improvement projects to bring in more efficiency and productivity.• Work with leadership across all the verticals of Business to identify the project and monitor till closure.• Collaborate with management teams / sponsors and project owners to identify priorities based on the impact and status of the project.• Ensuring toll gate reviews for phase wise progress and timely approval for change management• Work with the project teams to identify the key risks and impediments faced by the team• Document the risks and work with the teams to ensure seamless transition with no / minimum impact on the current schedules and budgets• Drove improvements to the system by driving automations and implementing RPA• Successfully delivered projects related to Robotic Process• Coaching and mentoring employees on people management skills and implementing company policies and processes• During pandemic implemented quality workgroups (Kaizen) for continuous improvements in processes and built Rewards and Recognition programs to engage the operations team members• Implemented Lean Six Sigma culture driving the teams to work on various projects for improved Turn- around Time• Collaborate with cross-functional and six sigma project teams to identify and drive process and efficiency improvement projects.

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