Shivani . Email & Phone Number

• Detailed experience with Salesforce architecture and framework • Facilitated Scrum ceremonies, Sprint Planning, Sprint Reviews, Retrospectives and Daily Scrum• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects• Performed administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes. Worked with APEX classes and web services, Visual Force, Salesforce APIs, SOQL• Expert in generating and analyzing custom reports and dashboard on key performance indicators• Experienced in elicitation techniques, requirement gathering, GAP analysis, SWOT analysis, RACI matrix and project management plan• Developed and optimized CRM Analytics dashboards, working closely with stakeholders to translate business needs into technical specifications.Managed and populated configuration workbook• Experienced in data migration from Excel, MS Outlook and Legacy systems using Data Loader, Import Wizard• Created BRD by organizing JAD sessions and requirements workshops, facilitating meetings with SMEs, product owner & stakeholders to elicit requirements, document outcomes, and capture Minutes of Meeting• Documented functional and non-functional requirements, data dependencies, Product Backlog and Sprint Backlog• Designed use-case diagrams, process flow diagrams,activity diagrams,Process modelling and sequence diagrams using Balsamiq and created wireframes and low fidelity mockups• Assisted product owner in prioritizing epics using MoSCoW approach, vertically slicing epics to user stories with Acceptance criteria and scrum team in estimating story points using Planning Poker to prepare Product Backlog Items• Conducted User Story Writing Workshops for the stakeholders using JIRA and confluence• Participated in scrum-of-scrum, PI planning with RTE in release train (ART) by defining PI Sprints,Objectives,Capacity Planning,Risk Mgt by Scaled Agile

• Facilitated Agile ceremonies like Daily Scrum, Sprint Planning, System Demo, Sprint Retrospective and participated in story Grooming sessions• Conducted Discovery sessions to elicit requirements from business users and stakeholders• Worked with Product Owner to create backlog, and prioritize stories based on business priority• Performed GAP analysis on existing system and assessed the benefits of new system• Helped translating the requirements into product backlog and helped the scrum team to prioritize the development work for meeting the sprint and the release plans• Proficient in using Jira for drafting user stories, allotting tasks, backlog management, issue tracking, user story maps and generating reports• Collaborated with the scrum team to generate a relative size estimate for sprint backlogs• Created Use Cases, URD, UCS according to the business requirements and designed UML diagrams and conducting web page mockups by using MS Visio• Reviewed Sprint Burn down and Release Burn Down Charts to maintain team's velocity• Created Requirements Traceability Matrix between Requirements and Test Cases• Assisted QA team in creating and reviewing test plan, test cases, and test result, facilitated UAT and hands on training for the business users on the new system functionality and processes implemented• Assured that development and QA teams had necessary resources to perform up to potential, also tracked and removed impediments• Maintained the Task Board that was referred to during the daily stand-ups that helped the team track the stories To Do, Work in Progress, Done and Accepted• Evaluated and deployed different vendor solutions including COTS and SaaS solutions• Involved in Defect and Change Management process

• Gathered business requirements by collaborating with key stakeholders and created solution design documents• Conducted requirement walkthroughs with stakeholders, developers, project managers, testers, and other business analysts• Created training documents and facilitated training demos to ensure the end users understand the product• Validated requirements by cross-referencing them with other stakeholders to create a consensus• Created and reviewed test cases for the QA team and performed user acceptance testing prior to every product release• Worked extensively with Jira to ensure all products and sprints were tracked correctly and organized• Collaborated with other business analysts to ensure all deliverables were delivered and signed-off ahead of deadlines• Interacted with business owners, subject matter experts, and the management team to identify the scope and prepare business requirements documents, use cases, user stories, and activity diagrams• Documented and organized all project artifacts on Confluence• Developed flow diagrams for new functionalities and demoed diagrams to all relevant team members• Gathered business requirements from the marketing, sales, and service departments to implement into Salesforce.• Conducted gap analysis for the system while considering as-is and to-be features• Contributed to sprint planning, maintained the product backlog, and assisted in story point estimations on Jira.• Defined detailed stories with applicable acceptance criteria in collaboration with the product owners and the technology team• Facilitated defect review meetings involving all stakeholders to review defects, identify the severity, and set priorities per client requirements, ensuring accuracy while conforming to deadlines• Participated in developing training materials for the new product and organized user training

• Coordinated and scheduled sprint planning and daily scrum meetings with the scrum master • Involved and interacted with various business stakeholders for gathering the requirements through interviews ,workshops, process modeling and surveys • Analyzed and evaluated complex business requirements and recommended solutions by discussing with architects and development team • Conducted sprint review meetings to show back the functionality to the business stakeholders • Documented business requirements, solution requirements (functional & non-functional) and transition requirements • Conducted workshops with different business user groups to help them understand the possible solution(s) and to get unanimous agreement on the solutions provided • Facilitated show back sessions including screen mock-ups showing specific data fields • Worked with the Project Manager and Quality Assurance/Testing team to establish the critical success factors of the project based on the business user requirements• Liaison between multiple business teams, technology architects and offshore application development team• Developed test scripts for user acceptance to test the business functionality of the system• Performed initial testing to verify the functionality of the system developed prior to handing it over to business for the UAT• Facilitated UAT by coaching and coordinating with the business users• Documented and tracked the bugs and fixes for every release and communicated with the vendor to get them fixed• Assisted the project manager in setting the goals, organizing, motivating, and helping the team to finish their tasks within the deadlines• Coordinated change requests and played a major role in communicating and allocating the resources in project implementation activities like identifying, designing, test solutions and support• Supported the end users to understand the product functionality as and when needed