With over 3 years of experience in Customer Support, I excel in assisting customers through complex issues, ensuring exceptional experiences. During my tenure at Tech Mahindra, I refined my communication skills and adopted a customer-centric approach. I routinely engaged with customers via phone and email, addressing product inquiries, order tracking, and billing-related concerns. Notably, I significantly contributed to boosting customer satisfaction ratings and earned accolades from customers and colleagues alike.I am a detail-oriented, solution-focused professional who is committed to swiftly resolving issues, helping customers achieve their objectives, and delivering top-tier customer experiences. I eagerly anticipate the opportunity to contribute to a dynamic team.I am passionate about delivering exceptional customer experiences and resolving complex issues. Let's connect and explore potential collaborations within the customer support and service industry.
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Customer Support SpecialistTech Mahindra Sep 2020 - Jun 2023Noida, Uttar Pradesh, IndiaMy Job was providing helpful information, answering questions, responding to complaints, and helping ensure that customers are satisfied with products, services, and features. -
Travel ConsultantRepublic Holidays Apr 2019 - Feb 2020Delhi, India
Shivani Rawat Education Details
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Art/Art Studies, General
Frequently Asked Questions about Shivani Rawat
What is Shivani Rawat's role at the current company?
Shivani Rawat's current role is Customer Support Executive.
What schools did Shivani Rawat attend?
Shivani Rawat attended Delhi University.
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Shivani Rawat
Soft Skills Trainer | Career Coach | Hr | Training And Development | Resume Building | Interview Prep | Career Transition Mentor | Ex-Upsc Aspirants Mentorship & Guidance | Diversity And Inclusion | Social ImpactNew Delhi -
Shivani Rawat
Software Engineer Ii @Capgemini | Ex-Senior System Engineer Ii @CognizantUttar Pradesh, India -
Shivani Rawat
New Delhi
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