"As a Technical Support Agent at Tech Mahindra, I’m passionate about solving problems and delivering excellent customer experiences. My role has allowed me to work with diverse data sets, analyze patterns, and identify opportunities to enhance support processes.This hands-on experience has fueled my growing interest in data analytics, inspiring me to explore tools like Excel, SQL, and Power BI to uncover meaningful insights. I’m committed to developing my analytical skills to create data-driven solutions that optimize processes and drive business success.With a strong foundation in technical support and a passion for learning, I aim to transition into a data analytics role where I can blend technical expertise with strategic insights to make a lasting impact."

WFM through data management and analytics. Analytical skills• Technologically handling business operations.• Time management• Guidance and Knowledge Transfer.• Enhanced Listening skills• Understanding body language• Writing skills

Worked in International process with shifts as UK , US, AU and NZ. Provided friendly and efficient customer service and ensured customer satisfaction by providing a high level of service and FCR. Also have worked in voice, chats as well as email processes and have handled customer retention as well.

• Provided friendly and efficient customer service over the phone and in person• Handled customer inquiries and resolved complaints• Demonstrated strong written and verbal communication skills• Ensured customer satisfaction by providing a high level of service• Kept up to date on product knowledge and changes• Followed up with customers after