Promotion - In addition to the duties from Feb 2022 at Vodafone UK, I have taken on the below:HR:• Direct the annual talent process including providing training for recognizing and developing our top talent & performers• Govern and partner with HR on our resource and location strategy (onshore & offshore) • Conduct and support our VOIS colleagues in uplifting the talent & skillset • Partner with HR to ensure our actual and forecasted headcount is met for the year Strategy/Transformation:• Implemented the objectives dashboard using PowerBI to track strategic initiatives • Govern our OPEX & CAPEX ensuring we are hitting our targets • Produce data and insights into our strategy and act as the decision maker for next steps if objectives are not being metGovernance:• Partner with our vendors to produce training materials and communications throughout Vodafone and new programs being launched • Lead cross-functional teams aligning with the need for strong collaboration and communication skills.• Act as the first point of contact for the Head of OperationsEngagement/Culture:• Lead the Azure people mobilisation program in partnership with Microsoft for the UK market.• Oversee the secretaries & Executive assistant ensuring goals and objectives are aligned for our partners• Ensure the assistants are fulfilling their roles and requirements so that the office and our business partner’s days act smoothly with no mishaps.

Promotion - Engagement/Culture• Lead & govern our people strategy and initiatives to drive engagement and culture• Lead organisational change within the function & teams • Own the people & engagement strategy and implement all initiatives for over 150+ colleagues in both UK and India. • Partner with HR to lead and execute activities such as organisation changes, recruitment, interviews, leadership training, people policies, grievances and speak up processes ensuring any conflicts are resolved fairly.• Coach and lead the leadership team by training and giving guidance on how they can be the best people managers. • Assist senior leaders in reviewing people budgets and location strategy• Lead the on-boarding process for those in Digital & IT• Own the learning & development plan for the UK IT Operations team (150+ people), ensuring materials are fit for purpose. Partner with the Vodafone Learning & Development team as well as external parties to support adoption of the learning materials.Governance:• Prepare internal and external presentations up to GMT/ExCo-level• Create and present in depth data reports on people data and identify trends to make smart decisions on improvements.• Manage awards submissions and constantly be on a look out for new external opportunities for the team to participate in industry competitions Strategy/Transformation:• Track our key KPI’s and measures including our OPEX challenge and brainstorms in order to improve business performance• Partner with key stakeholders to support implementation of key initiatives & fulfil objectives.• Develop & govern the IT operations strategy and our future strategy post 2025.• Support the cascade and alignment of objectives and drive the completion of goals in line with our strategic plan.• Liaise across all the IT & Digital teams & senior leaders and forming relationships with all key stakeholders

Governance:• Supported the Head of Operations & Senior Transformation manager with preparation for key events & material for SLT & D&IT Director • Worked with the team to put in place action/improvement plans where necessary to ensure OKRs are met.• Managed awards submissions and constantly be on a look out for new external opportunities.Engagement/Culture• Supported the people strategy and roadmapStrategy/Transformation:• Supported and drove the team strategy, creating plans and key strategic activities to underpin business objectives.

Reason for leaving: End of contract Supporting the Head of HR, COO & General Counsel, Partner and Managing Partner • Handled complex calendars and schedules on an ongoing basis• Used Okta and Salesforce daily.• Scheduled meetings for the all partners & heads including interviews for the head of HR.• Plan and book international business trips, handle the visa processes and help with the reimbursement process for travel expenses• Managed stakeholders – build relationships with key stakeholders • Helped manage our office in London: this includes coordinating our external service suppliers, ensuring that the office is tidy and that we’re stocked with the necessary goods (office supplies, snacks)• Closely work with our Team Executive Assistants based in London, Berlin and Zürich

Reason for leaving - Maternity & moved back to the UK.Supporting a team of 13 including the MD Regional Head of MENA (Middle East North Africa) and Central Asia, MD Head of Corporates & FI MENA and Central Asia, 7 Senior Associate Directors and 4 Associate Directors working in the banking team. • Managed diaries of all the team members, coordinate both internal and external client calls as well as coordinate room bookings. • Arranged hotels, visas, flights bookings and prepare itineraries for each trip within UAE, Africa, Australia, Japan, Hong Kong, Taiwan, Singapore, UK and the GCC region. Booking, flights, hotels, transfers.• Proofread and edited PowerPoint presentations.• Processed expenses, following the policies at head office. • Liaised with London expense processing unit (EPU) to ensure efficient processing of expenses claim sheet and reduce operational risk.• Assist in HR activities such as recruitment & events such as conferences, road shows etc. • Administered benefits programs such as life & health Insurance, Trainings (First aid & Fire Fighter).

Reason for leaving - relocated to the UAE due to husbands job.• Worked within the Investment banking team assting 5 executive directors (VP's) and 3 associates.• Proactively managed complex diaries, travel schedules, visas and travel itineraries. • Processed all my bankers expenses using the GS expense system.• Managed the bankers diaries by booking calls, internal and external meetings, travel etc• Organised, booked meeting rooms and liaised with clients and their assistants for external meetings.• Co-ordinated with internal assistants within all global offices to organise internal calls and meetings. • Processed admistrative tasks such as banker time sheets, project sheets etc. • Submitted request approvals for out of policy requests.• Professionally and confidently managed client communication in banker’s absence.• Covered for other assistants within my phone group when off sick or on leave.

• Diary management for the CIO & expense processing• Scheduled and coordinated important meetings/projects using MS Project• Oversaw and implemented two projects, the first redesigning Waverton’s Intranet and secondly a client services portal project.• Conducted technology research and prepare pre-reads, technology bulletins, MI statistics reports on IT for the CIO using MS PowerPoint, Word & Excel.• Processed incoming and outgoing IT support/IT helpdesk emails, contracts, agreements, etc. directing to appropriate IT personnel for necessary action. • Assisted in IT procurement, order processing, approvals and supplier management for the CIO and Procurement Manager. Tracking contract renewals and following up with orders.• Answered the phone for IT Helpdesk when IT not available. • Stock control, disposed & recycled IT equipment and consumables. • Created online access accounts for clients.• Sent out and franked post and contract notes. Liaised with the Royal Mail and postal companies for any problems acquired.• Ordered all company stationary for both floors and liaise with stationery suppliers.

Reason for leaving - redundancy • Regularly booked and attended briefings for roles at clients’ offices.• Spoke to candidates for regular updates and about jobs we are currently recruiting for and booked them in for candidate meetings for myslef and consultants to meet.• Used LinkedIn to source new candidates to then call them in order to speak further about their requirements, current situation and met with them to further build a rapport.•Assisted both Practice and Commerce & Industry recruitment consultants on resourcing the best tax candidates using both LinkedIn and Profile.• Briefed, explained and interested candidates in job roles I and the team was recruiting for.• Assisted candidates for interview preperation.• Provided feedback from interviews to both candidates and clients.• Built a rapport by meeting and liasing with clients as well as with current and new candidates.

• Assisted, planned and, when required, attended industry Credit Forum meetings.• Incorporated and maintained up to date records of trade references supplied by members using AS400.• Wrote suspicious activity reports as well as insolvency summary reports every start of the month using both Microsoft Word and Excel. •Supported the sales team in prospecting for new clients and retaining existing members.• Investigated and gathered information through various sources, in order to detect frauds and financial crime. Using many sources consisting of press information, specialist magazines and journals, industry reference books the w.w.w. and any other materials that may be available.•Reported frauds to the line manager by producing well written reports within a Fraud File in Microsoft Excel.

• Liaised and booked meetings for account managers, with financial directors and credit managers in order to understand their needs in a provider and explain our services we provide within the company. • Business development executive, part of a team of 4. Working with both national and international businesses, in particular those within Business Services mainly Law firms, Pharmaceuticals and Chemicals. • Used Oracle on a daily basis as well as Linkedin in order to find new business prospects to build up a pipeline every month.• Helped to provide potential customers with bespoke data solutions to monitor both customers and suppliers, reducing the risk of bad debt as well as flag up any fraudulent behaviour.• Targeted on the amount of meetings booked each month, currently each month I had either over achieved or hit target.