Shiva Chaudhary Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Acting as lead, responsible for purchasing, fulfilment and store operations.- Incorporating efficiency and lean methodologies in procurement and waste reduction. - Developed strategies to reduce errors and exceed store-level KPIs.- Reconciling vendor receipts and inventory adjustments using Merchandising Management System.- Acting as POC and performing all the managerial tasks

Toronto, Ontario, Canada

• Performed real-time order fulfillment tasks and other BAU activities such as inventory management, customer service and vendor order management to meet and exceed KPIs.• Retrieved, packaged and verified orders to ensure order accuracy and customer satisfaction• Received vendor shipments, and managed the over and safety stock for over 1700+ products.

Toronto, Ontario, Canada

E-Heroes is a part of the Grassroot group working on spreading awareness of climate change and waste reduction at the ground/community level. - Administrating several projects under the leadership team- Documenting, and preparing Impact assessment reports and flyers. - Ensuring the projects are executed with the slightest slack. Backed and funded by TNO – THE NEIGHBOURHOOD ORGANIZATION.https://tno-toronto.org/

Toronto, Ontario, Canada

Bengaluru, Karnataka, India

- Handled critical CEO escalations with the support of third Part Logistics, technology, vendors, fraud prevention, and internal and external stakeholders. - Descriptive analysis of complaints data to look for anomalies and suggest/recommend improvements for making the overall customer experience seamless.- Achieved & exceeded daily Customer Success KPI and deployed new initiatives.- Collaborated with the Director of Customer Success Operations, helped with operational updates and reports and administrated unique cases.- Spearheaded a critical escalations team that acted as a bridge between Social Media interactions and escalations.- Coordinating with Internal and external stakeholders including customers- Developed a dashboard to monitor critical escalations, which helped in reducing the total time taken to resolve.- Managed outbound cases within defined SOPs and SLA’s with utmost efficiency and accuracy.- Analyzed Root Cause for several issues in the Order life cycle and developed a recommended solution

Gurugram, Haryana, India

- Reported to the CEO on administrative tasks, Oversaw onboarding, requirements analysis, and product delivery. - Provided solution-oriented assistance on SaaS-based analytical products to B2B clients.- Managed vendors and clients and increased the company's throughput in terms of service delivery.- Implemented several projects within the timelines and helped achieve the company’s milestones. - Wire-framing of the company's official website and the digital outreach project.

Postgraduate Certificate, Supply Chain Management And Global Logistics

Postgraduate Diploma, Operations Management

Key Project: Client: Fanshawe-LEDC (London Economic Development Corporation) Details: Development of a model to project the freight.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Education record