Shiva Raman Email and Phone Number

This role provides strategic support and advice to GM HR for the management of HR processes, projects and HR team operating rhythms across our Customer Services & Technology business and Corporate Services function.

Responsibilities: - Work closely with all Employee Action Groups (EAG) to attract, retain and develop our diverse workforce - Organise industry events to allow our talent pools to partner with external market leaders - Create networks that allow like minded individuals to connect and network

- Responsible for the development of a new recognition framework across both Consumer and Business Bank (approx 14,000 employees) - Provide a platform for our employees to recognise their colleagues easily and frequently - Aligning our recognition framework to the broader Westpac vision and to ensure we use this opportunity to drive a broader culture change - Work with our business to understand what the key priorities and focus areas are, and how this framework will support our leaders

- Engagement lead for the Brisbane WorkSMART move group. Successfully transitioned our employees to activity based working. This move group had the highest engagement of the WorkSMART change activities. - Rolled out the biggest expo in Westpac Group history - over 6,000 attendees. The expo showcased the future of work and what 'WorkSMART' means for our employees - Played a key role in ensuring our change initiatives were rolled out successfully to provide our employees with a seamless change to agile/activity based working. - Led a team to manage all change initiative logistics - face to face classes, learning modules, weekly move communications and also day 1 employee experience.

This role was responsible for managing the Reward & Recognition programs for Group Services & core business units. - Developed an annual Recognition strategy that increased employee engagement for Group Services (approx 8,000 employees) - Managed day to day activities of the program (including stakeholder and vendor management)- Successfully delivered six monthly events plus the Annual Gala Dinner (approx 250 employees and senior leadership)- Provide detailed reporting to the relevant HR and Senior Leadership Teams- Working with the Communications team to develop regular communications to drive and recognise winners - Coordinate employee panels for winner selection processes - Managed a budget of approx. $800K- Developed and successfully delivered a high achiever conference for the HR job family- Managed the CEO awards process for Group Services and Group Business Units

End to end management of Staff Recognition programs for 15000+ employees Updating & continuously improving the Recognition FrameworkManaging assessment & nomination processesManage Recognition budget System management & responding to regular queries regarding system and nominations processesIntranet updatesLogistics planning/events managementRepresent RBB in enterprise wide recognition forums.Manage relationship with external vendors and internal stakeholders. Produce regular reporting and communications Key contact for recognition programsAssist Heads Of with the preparation of letters, emails, presentations & other documents as required.Coordination of Heads Of team meetings, direct reports 1:1s, BU meetings & travel arrangements.Maintain & process team accounts/expenses Manage team mandatory learning/training reporting e.g. Emergency Evacuation, Doing the Right Thing. Coordinate team functions & conferences including booking rooms, invites & booking flights.Support for broader team as required.

- Manage the development & training for all staff – home based and office based- Design, Develop and Implement System Training for all NCAC staff- Organise Training for staff members - Assisting with recruitment - Managing Budgets for various teams within the company - Creating training sessions for staff members - Liaising with external providers for training needs as they arise

- Manage the development & training of the databases - Liaise with several departments in relations to the development of the databases & creation of training material - Create and maintain relationships with all stakeholders - Develop training packages for Claims & Assessing Staff - Identify the “best practice” for the training requirement - Adhering to IAG & federal regulations/policies. - Creating online training sessions for staff- Dealing with relevant stakeholders and managing projects - Responsible for creating systems training modules for internal and external clients - Managed & identified individual training needs & team training needs- Provide in depth training to new starters to the company