Own Master rights for multiple brands in F&B industry for Western India regionGrowth via franchising for on board brands Manage P/L of the brands and ensure profitability Standardise operations, cut down wastage and other leakages leading to higher profitabilityCreate Business Model including financials, operating model, quality methodology and vendorsProject Manage the implementationSet up and project manage new locations - finalising partners, contracts, real estate, licensing, staff hiring, training and launchVendor management to ensure smooth scale up of operations

Transformation- Focused Solution Provider : Responsible for Transition & Transformation solutions, leads exploratory discussions with clients and business to gain understanding of critical success criteria and can create commercially savvy end to end solutions in sync with E2E transition / transformation approach - Strategic / Outcome Focused Client Interactions : Has the ability to build strong relationships at all levels on a background of outcome- based conversations - P&L Owner: Has financial acumen around revenue, ROI impact and cost drivers for a business during the project life cycle. Design financial strategies (planning, reporting etc.), ensure alignment with E2E plans and use analytical skills to stay on track with financial realizations - Transformation Management (Includes Outcome, Project, Risk, Change): Ability to Lead & manage the end to end of the Transformation program i.e. from mobilizing an effective cross-functional team to creating a blueprint, creating a zero surprise environment and own "Go / No Go" decisions, customizing solutions to client expectations, to ultimately ensuring change readiness to steady-state Operations as per the promised business outcomes. - Storyteller: Can hold engaging & impactful business conversations with internal stakeholders / client's leadership teams to build confidence & credibility in our value proposition and solutions.

Contract Management, Drafting, Negotiation and Closure. Working with mutiple pricing models across multiple client organisations.Account Mining & New Business DevelopmentContract Negotiation & ManagementBusiness Support Management

Client Profile - one of the largest mortgage lenders in the UK specializing in mortgages and savings products.Span of Control: 500 FTE: Start up ProcessRevenue : 8M$Key Deliverables: Profit Centre Management: P&LPerformance Management: Client Servicing: Quality Management:Resource Utilization:

Handled independent clients spanning across customer acquisition (Inbound and Outbound Voice), Up sell (Outbound), Customer satisfaction surveys (Outbound) and DTV services (Inbound and Outbound).Key DeliverablesMetric Management and measurement – SPH & ConversionTeam & Performance Management: Development of the team to improve sales numbers, effective utilization of opportunities/leads provided by the client and a strong sales verification & quality team. Performance management of Supervisors and helping them drive performance within their teams.Approach/Lead Utilization: Coordinating with the client on a weekly/ Bi-weekly basis to obtain appropriate number of leads for dialing.