Shivprasad Shetty work email
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Shivprasad Shetty personal email
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A decade more experience in IT Service Management, Transition and Relationship management. Worked in Service Integration (SIAM) model with the sole focus of aligning internal teams KPIs with client requirements. Applied ITIL framework to streamline business processes, identify problem areas to trigger improvements, creating RACI matrix for internal departments and vendors. Part of the Strategy team for applying new ITIL processes. Facilitate brainstorming and 5-why techniques to get to the root of the problem.ACQUIRED SKILLS AND CERTIFICATIONProcess improvements; Service Introduction/ Transition Management, Communication Management;ITIL Intermediate Service Transition and Service Design certified; Scrum methodologies.
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Project Manager - Eol And EosWiproThane, Mh, In -
Project Manager - Eol/ EosWipro Jul 2021 - PresentMumbai, Maharashtra, IndiaSince Oct 23 - End of Life/ End of support compliance project for a private bank covering all their verticals totaling 320 applications.Sept 21 to Sept 23 - Infra Project Manager for a Stock Exchange Company, from hardware procurement to Go-Live. Provide SPoC for all stakeholders, identify BaU requirements, build and maintain the momentum for project activities till completion/ formal closure. Share learnings, create templates for future use.
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Transition ManagerAtos Oct 2019 - Jun 2021Mumbai, Maharashtra, IndiaTransition Management role for UK and Ireland based clients supporting Infra and Application migration for handover to Delivery centres at Romania, Poland and India. Single PoC for transition and governance related issues. -
Service Introduction ManagerAtos India Aug 2015 - Sep 2019Mumbai Area, IndiaService Introduction is a management custodian role charged with the governance of the quality gate for the transition from project delivery to ongoing service delivery. Act as the meditator between Project and Delivery and make sure that all delivery requirements are fulfilled before go live- Bring predictability in the transition/ migration activities process- Provide a forum for operational stakeholders from Project/ Solution Delivery to Service Management/Delivery units- Ensure effective delivery of services into ‘business as usual’. Manage and communicate constraints beforehand.- Manage and highlight internal and external risks.Individual contributor primarily, 20% of the time devoted to team, communication and escalation management with Onshore.
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Transition Coordinator (Addin Role To Structure New Business) For Itil Based ServicesCapgemini Oct 2014 - Jul 2015MumbaiActed as SPoC for ITIL based services for new business. Focus was to gather requisite mandatory details before Go Live. Built a standard checklist along with sample documents so requirements are clear for the Transition team. -
It Service Management ConsultantCapgemini May 2011 - Jul 2015Mumbai Area, IndiaPerformed Service Management activities for the assigned account(s). Activities primarily entailed advocate to client's interest by way of Problem Management, creation of OLA documents, develop RACI matrix to assign responsibilities, Process Improvements, Continual Service Improvement, Escalation, Communication and Stakeholders management.
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Asst Manager - Service Support-SharepointCybercom Datamatics Information Solutions Ltd Apr 2008 - Apr 2011Mumbai Area, IndiaSharePoint/ MOSS 2007 Second line of Support. -
Functional SupportCybercom Datamatics Information Solutions Ltd Nov 2006 - Mar 2008Application/ Functional support for client's customized web applications used by call centers and retailers across the globe.
Shivprasad Shetty Skills
Shivprasad Shetty Education Details
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Birla College Of Arts, Science And CommerceBachelor Of Commerce (B.Com.)
Frequently Asked Questions about Shivprasad Shetty
What company does Shivprasad Shetty work for?
Shivprasad Shetty works for Wipro
What is Shivprasad Shetty's role at the current company?
Shivprasad Shetty's current role is Project Manager - EOL and EOS.
What is Shivprasad Shetty's email address?
Shivprasad Shetty's email address is sh****@****tos.net
What schools did Shivprasad Shetty attend?
Shivprasad Shetty attended Birla College Of Arts, Science And Commerce.
What are some of Shivprasad Shetty's interests?
Shivprasad Shetty has interest in Animal Welfare, Environment, Children, Education.
What skills is Shivprasad Shetty known for?
Shivprasad Shetty has skills like Itil, It Service Management, Service Management, Scrum, Management, Release Management, Agile Methodologies, Software Project Management, Requirements Analysis, Solution Architecture, It Strategy, Agile Project Management.
Who are Shivprasad Shetty's colleagues?
Shivprasad Shetty's colleagues are Suhail O., Chaitanya P, Manasa Gubba, V.v. Sai Teja, Santosh Rawat, Mrityunjay Shahi, Arpita Bansal.
Not the Shivprasad Shetty you were looking for?
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Shivprasad Shetty
Founder - Kulishi Venturesbuilding “Aaharik” - House Of Food Brands & Food Court SolutionsMumbai2gmail.com, gmail.com -
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