Shiv S.

Shiv S. Email and Phone Number

Salesforce Architect |Lead Developer | Consultant | Business Analyst @ Atos
bezons, ile-de-france, france
Shiv S.'s Location
United States, United States
About Shiv S.

With a solid foundation in both project management and technical development, I bring a unique blend of strategic vision and hands-on execution to every Salesforce implementation. My ability to effectively lead cross-functional teams, coupled with my in-depth understanding of Salesforce architecture and functionalities, enables me to deliver innovative solutions tailored to meet clients' specific needs.Throughout my career, I have successfully managed numerous Salesforce implementations & Adminstrations, ensuring alignment with business objectives while optimizing system performance and user experience. My comprehensive understanding of Salesforce best practices allows me to architect scalable solutions that drive operational efficiency and foster business growth. I have a proven ability to design and implement complex custom solutions, utilizing Apex, Visualforce, Lightning Web Components, and other Salesforce technologies to address diverse business requirements. Whether it's custom application development, data migration, or integration with third-party systems, I thrive on solving challenges and delivering high-quality solutions that exceed expectations.Technical Skills:1) Salesforce | Lightning Components | Lightning Flows | Apex Class | Web Services(REST/SOAP) | VF Pages | Triggers |APEX Schedulers | Custom Settings | Custom Labels2) Flows| Workflow | Approval Process | Batch Class | Sales/Service/Marketing Cloud/Account Engagement/HubSpot | Communities | Customer/partner Portals3) Email Services |APEX/Custom Data Loader | Customization4) Integration of Salesforce with external applications and platforms5) SQL | SOQL | SOSL6) CSS | HTML | Javascript|Web development7) Git Hub | JIRA | Smartsheet | Asana | Google Drive8) Email content creation|Journeys|Enagement Studio|Automation|Dynamic Lists|AB testing|Einstein9) Marketing automation|Salesforce AI|Einstein (EEF, STO, EBS)|Marketing Cloud connect|10) Account Intelligence|Data Streams|Smart lenses|Reports & Dashboards

Shiv S.'s Current Company Details
Atos

Atos

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Salesforce Architect |Lead Developer | Consultant | Business Analyst
bezons, ile-de-france, france
Website:
atos.net
Employees:
73598
Shiv S. Work Experience Details
  • Shivuma
    Salesforce Architect
    Shivuma Jul 2024 - Present
  • Atos
    Senior Salesforce Architect & Lead Developer
    Atos Nov 2018 - Present
    Project # 1: Administration of Salesforce Account Engagement (Pardot) and Marketing Cloud for a Provider organization.Project # 2: Development of Member, Broker, and Provider Portal for a Dental health plan.Project # 3: Claims, Grievance and Appeals - Custom Application Development for a Dental Organization.• Initiated and led CRM data quality campaigns, eradicating account duplicates, optimizing opportunity record types, and achieving a 15% reduction in errors, saving 1000+ hours annually.• Developed intelligent dashboards and reports, using data streams from Google analytics, CRM etc., leading to a 25% improvement in decision-making speed from Salesforce data analysis & insights.• Applied a designer's mindset to create human-centered user experiences, leveraging latest features release from Salesforce, resulting in a 40% increase in user engagement and adoption within the Salesforce platform.• Managed changes to business processes, technology, and people following systematic change management, reducing post-implementation issues by 30% and enhancing of the business value of salesforce implementation. • Developed & enhanced automated business processes, contributing to a 25% reduction in manual work across business units.• Managed integration of third-party applications (Marketing Cloud, HubSpot, etc.) to facilitate bi-directional data flow. • Accelerated development cycle using DevOps center CI/CD, provisioned sandboxes, deployed code into production, etc. • Leveraged Data Loader to efficiently mass-update data, enhancing reporting accuracy and reducing manual effort by 25%.• Implemented dynamic forms to replace page layouts, resulting in a 20% improvement in usability and productivity.• Automated the auto-assignment of primary SLA for cases, resulting in a 40% reduction in response times.
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  • Syntel
    Salesforce Project Manager & Salesforce Business Analyst
    Syntel Jan 2015 - Oct 2018
    Orchestrated business requirements seamlessly with innovative Salesforce solutions, resulting in a 20% improvement in operational efficiency. Leveraging a robust background in business operations and technical expertise within the Salesforce ecosystem, I excel in optimizing workflows, driving user adoption, and ensuring the triumphant implementation of Salesforce projects, contributing to a 15% increase in overall productivity.
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  • Syntel
    Salesforce Developer
    Syntel Jan 2010 - Dec 2014
    Project # 1: Development of a custom application for Quoting and Enrollment for a Health Plan.Project # 2: Development and integration of Salesforce CRM and Marketing Cloud Implementation for a Digital Marketing AgencyProject # 3: Administration of Salesforce CRM and Marketing Cloud for multiple organizations across industries. • Autogenerated leads in Sales Cloud by integrating with the website, resulting in a 20% increase in lead volume.• Executed successful data import/export, maintaining clean, accurate, and complete lead, contact, and prospect data.• Integrated Sales Navigator with Sales Cloud, improving lead tracking and enabling a 25% increase in lead conversions.• Integrated Outlook and Gmail with SF CRM, improving communication process efficiency by 80%.• Implemented Sales Cloud, using standard & custom functionalities, and increasing team efficiency by 30%.• Created 5+ surveys in Sales Cloud, gathering valuable customer feedback and improving customer satisfaction by 2X.• Installed 10+ Salesforce email templates, streamlining email communications and ensuring a consistent brand message.• Maintained Org with regular updates, conducting routine and proactive maintenance, including security reviews and health checks.• Generated insightful reports, providing actionable insights for strategic business decisions.• Managed all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.• Created custom layouts, formula fields, and validation rules, optimizing Salesforce CRM for 25% more efficient data management.• Enabled effective decision-making with impactful reports and dashboards, achieving a 20% improvement in data-driven insights.• Implemented Marketing Cloud, enhancing marketing strategies and improving lead generation by 25%.• Enhanced project management with SmartSheet and in-built automation, achieving a 20% improvement in task reminders and updates.
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Frequently Asked Questions about Shiv S.

What company does Shiv S. work for?

Shiv S. works for Atos

What is Shiv S.'s role at the current company?

Shiv S.'s current role is Salesforce Architect |Lead Developer | Consultant | Business Analyst.

Who are Shiv S.'s colleagues?

Shiv S.'s colleagues are Marcos Antônio Macena De Oliveira, Lisett Amaya, Greyson Quarles, João Fernando Arnosti, Prachi Thakre, Ian Harbert, Sarut Lapthaweechok.

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