Shanique Jones Email & Phone Number

Wilmington, Delaware, United States

Philadelphia, Pennsylvania, United States

✓ Implement strategic campaigns to recruit, organize, and engage a broad volunteer base through workshops, using digital tools (GetThru, Mobilize, EveryAction) to produce high-quality materials and support goals.✓ Train members on base building and develop a leadership committee skilled in organizing and facilitation, leveraging in-depth knowledge of.

Philadelphia, Pennsylvania, United States

✓ Recruited and developed leadership among Black nannies, caregivers, and housecleaners, organizing them around workplace issues and mobilizing for advocacy events through strategic campaign development.✓ Facilitated monthly Zoom meetings to engage volunteers effectively, using strong communication and writing skills for recruitment and mobilization.

Newark, Delaware, United States

✓Received a high volume of calls from customers regarding fraudulent charges ✓ exhibited ability to thrive under pressure completing tasks and producing high-quality results within a fast-paced environment.✓ Provided support and work cross-functionally with other business units to create and execute fraud prevention policies applying in-depth knowledge of.

West Chester, Pennsylvania, United States

✓ Answered incoming calls and maintained a positive, empathetic, and professional attitude at all times even when communicating with more difficult customers. ✓ Effectively listened to customer queries patiently around warranty, product usage, etc., and at times coordinated with other internal departments to find solutions and resolve matters.✓Maintained.

Wilmington, Delaware, United States

✓ Provided professional support to junior associates assisting with resolving more complex customer issues by uncovering customer needs using open-ended questions, building trust and confidence and maintaining top-level customer satisfaction standards.✓ Mentored and trained new associates in their first 90 days with the focus on striving for first-call.

Unite Here Local 2262, New Orleans, LA (2011-2015)VOLUNTEER LEAD ORGANIZER (Worked with the core team to organize Harrah’s Casino and Hilton Riverside. Identified, recruited, developed and led workers, leaders and key volunteers.)Unite Here International, Washington, DC (2008-2011)BOYCOTT ORGANIZER, ORGANIZING INTERN (Assisted in organizing hotel and food.