Information Technology Engineer
CurrentKeep computer systems running smoothly and ensure users get the maximum benefit from themInstall and configure computer hardware operating systems and applicationsMonitor and maintain computer systems and networksTalk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshoot system and network problems, diagnosing and solving hardware or software faults Replace parts as requiredSet up new users' accounts and profiles and deal with password issuesRespond within agreed time limits to call-outsPriorities and manage many open cases at one timeRapidly establish a good working relationship with staff and other professionals, such as software developersTest and evaluate new technologyMeeting with the VP to discuss system needs.Designing and installing computer hardware configurations.Installing software and networking systems.Troubleshooting network and software issues.Installing high-level software security systems.Responding to general IT requests.Ensuring security software is kept up to date.Filing monthly reports for the Managing Director.Provide technical support to organization users/guests.Support for organization’s LANs, WLANs, and Audio-Visual Infrastructure.Basic administration of Web Servers, Domain Controllers, Backup Server