Shmeeck Holmes Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Keep track of assigned accounts to identify outstanding debts, as well as develop and plan course of action to recover outstanding payments. Oversee 18 individuals to meet and exceed monthly goals. Liaised between client and collectors, solving problems, and creating different strategies accordingly to drive company success. Recording information in database about customers financial status, while also performing various administrative functions for assigned accounts.Received Quarterly Compliance Award and Top Collector Award● Discovered creative ways to track down and speak to debtors● Investigated previously untraceable accounts and made progress on them● Ensured team was always compliant with clients’ requirementsRaised team engagement and morale● Held daily meetings to discuss goals and expectations● Encouraged team to think outside the box and come up with solutions● Motivated team to reach for higher goals and helped attain themDe-escalated very difficult to reach debtor, created payment plan, and received full payment for debt● Utilized empathy to ensure debtor felt heard and understood● Advised of amounts necessary to pay and deadline for payments● Collaborated with client on payment plan that was fair to all

Houston, Texas Area

Provided clerical support to various management and operational functions. Reviewed, researched, compiled, and entered data in various systems to support respective functional area, as well as provided various regular or ad-hoc reports to management for review and determination. Assisted management with Business Control Self-Assessment audit activity by retrieving data and files for review.Mitigated losses and damage to customer packages● Performed address verifications through several different sources● Ensured all packages received appropriate scan statuses, while reviewing and trending lost, and damaged claims filed to identify improperly charged claims, bringing to attention of management● Prioritized workflow to maximize packages able to be sent out same-day

Houston, Texas Area

Provided efficient, safe delivery and pick-up of packages, scanning packages according to the prescribed procedures, while representing company in professional manner. Operated non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures, and demonstrated proficiency in features of services or equipment. Attained top courier status for 4 consecutive months while maintaining complete safety● Organized packages according to location and priority● Met or exceeded goal of 50-60 stops per hour● Communicated with dispatch regarding any issues or delaysGained new sales for company through current customers and through new business● Achieved great working relationship with clients and asked for leads● Informed sales department of significant changes in customer use and competitors' actions● Influenced new business through distribution of packing materials and relationship building

Houston, Texas Area

Addressed and resolved customer concerns through phone, email, and live chat. Collaborated with Product, Engineering, Marketing, and Operations teams to resolve issues. Worked with all departments across business to ensure world class support was being delivered, while collaborating on improving application design. Collaborated on critical initiatives including external projects, incident response, process improvement, employee training, and maintaining standard operating procedures. Led customer business reviews, created client operational performance reviews.

Houston, Texas Area

Served as client advocate/center point, supporting day-to-day operational activities and on larger strategic projects, while understanding client's priorities and objectives. established rapport with merchants to overcome objections and negotiate payment of the debt.

Houston, Texas Area

Collected payments via telephone in a call center environment manually or utilizing an automatic telephone dialing system to contact merchants regarding their outstanding accounts.Received top bonus in branch for sales for 3 consecutive years● Analyzed current processes● Built strong partner networks● Collaborated with specialist loan officers and financial advisors

Houston, Texas Area

Performed day to day financial transactions while showing clients how other products could benefit them. Promoted from Teller to Personal Banker after only 5 months● Generated new business, presented products and services to existing and prospective customers● Oversaw staff of 3 in business and commercial accounts while resolving issues with services and accounts● Partnered with inhouse financial experts as needed to assist clients with their needs