IT Infrastructure Consultant outsourced by BTC Networks

• Configuring network access servers and routers/switches for AAA Security.• Administration of Cisco Unified Call Manager 9.x.• Upgrading and backups of Cisco routers/switches configuration files.• Network designing for the new factories and supervise all infrastructure implementation activities.• Monitor and configure Core Switches, UTM and VMware.• Participate in infrastructure and security incident management processes to derive root cause and after action reports.• Manage overall capacity utilization of Server/network environment ensuring it is optimized to meet business requirements.• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.• Contingency planning for Disaster Recovery and Business Continuity Management planning• Information Security Assessment (Vulnerability Scanning, Penetration Testing and Configuration Review)• Manage the day-to-day operations of the IT team including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.• Weekly Incident Management meeting with all IT Team to reconcile incident handling process, to insure that IT Policies/Process are applied, review and discuss IT performance regarding the implemented SLA.• Responsible for daily IT Operations (requests, incident, and escalation).• Design & impalement network monitoring tools (PRTG, and Solarwinds NPM/NTA).

• Handle the tasks of providing Level 2 technical support to resolve day-to-day network, computer, and peripheral equipment issues for production and test environments • Perform installation and upgrading of new network and desktop application software • Responsible for preparing, loading, documenting and testing desktop and network-developed applications for deployment, staff training, and inventory • Design, implement and operate all security related technologies.• Implement the CIS strategy according to the local needs and constraints• Monitor implementation of Corporate Security Policies• Define and negotiate contracts with major local suppliers for IT services and infrastructure equipment• Deploy Cisco routers and catalyst switches 4500 series and 2900 PoE series, and administer Network Monitoring services • Responsible for network evaluations, troubleshooting a variety of network problems, and implementing various software and hardware upgrades • Handle the tasks of configuring and deploying wireless solutions • Implement ideas that enhance the effectiveness of advanced technology solutions for clients • Responsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutions.

• Worked for the Germany-based multi-national company at the Egyptian site producing vehicle harnesses. As part of the IT team responsible for the IP based IT infrastructure.• Responsible for the production Information Systems based control system employing in house server/client applications.• Installing, Configuring, Administrating and Maintaining a Microsoft Windows Server 2003 Environment and Application problems.• Maintained security, permissions in domain controller environment , IP-PBXs, antivirus and ensured minimal impact on Internet connectivity, carried out usage audits.• Perform maintenance on staff accounts. Add, remove, and modify user accounts/permissions as necessary.• Run and monitor secduled backup task on all servers using HP MSL2048 tape library with symantec 11d backup exec.• Maintaining all Company desktops and supporting Company users solving any problems might be faced in any of the applications they use.• Administrate troubleshooting, systems and blade servers hardware. • Replace defective hardware on clients and servers as necessary.• Provided support for the late shifts on Production through on site and on call systems 24/7 support.• Tracked WAN connectivity throw VPN and internet.

• Manage and maintain all network devices ( switchs , routers , printers, etc .. )• Install, modify, and upgrade server’s operating systems and server applications to maintain a goodperformance.• Administers for Microsoft Widows based environment security and GPO rules.• Obtain daily, monthly and annual back up of all files on the server.• Providing technical support to the user community and resolving day-to-day I.T problems.• Planning and implementing network security, and virus protection systems.• Maintain internal network, wireless and connection to the Internet through orienting users about theproper Internet usage and solve any problems concerning improper usage to maintain up andrunning Internet service.• Track problems through recording all technical problems and troubleshoot status per user andreport to Management to review, analyze problems and take actions.

• Building and Administering Company’s Windows 2000/2003 Servers.• Administering Company’s Windows 2003 Servers (DHCP - File & Print Service - IIS – ISA Server)• Active Directory ( Domain Controller) administration and support.• Proactive management of the servers, and monitoring them on a daily basis, to identify performance issues• Supports servers, Clients and network hardware, software and applications.• Configure and troubleshoot computer networks through install network card driver, configure it and troubleshoot any problems related to hardware – software faults in order to ensure network connectivity.• Provide users with network technical support through a series of help actions whether face to face or over the phone that provides solutions to problems, to avoid any network faults.Communicate /escalate to other departments in order to solve technical complains.• Provide maintenance for computer peripherals, equipments, and other hardware devices through solving HW / SW problems, replacing obsolete component by new one, formatting hard disks when needed, repairing devices & driver installation in order to ensure up and running PCs.• Upgrade hardware and software component, install driver and configure as well as upgrade software to ensure network access for all users.

- Apply DSL service presentation and installation for new customers.- Handle customer requests and inquires.- Communicate / escalate to other departments in order to solve technical complains.- Apply standard and advanced CPE configuration.- maintain and monitor Company LAN and domain server. - Proactive management of the servers, and monitoring them on a daily basis, to identify performance issues- Supports servers, Clients and network hardware, software and applications