Jeffrey Shoap, Ph.D.

Jeffrey Shoap, Ph.D. Email and Phone Number

Documentation | Technical Writing | Expert Writer | Problem Solver @ Shoap Technical Services, LLC
Jeffrey Shoap, Ph.D.'s Location
Atlanta, Georgia, United States, United States
About Jeffrey Shoap, Ph.D.

Since 1986, Shoap Technical Services, L.L.C., has been the leading resource for quality technical writing, documentation, and training services. We design and develop a diverse assortment of print and electronic documentation including: * Functional Requirements Specifications * Reference, policy & procedure, and end-user manuals * Help systems * Product guides * Technical reports, data sheets, white papers * Customized training materials * Learning Management Systems (LMS) and eLearningOur writers are extremely technical, with degrees in computer science and industrial engineering, and our editors have advanced degrees in composition and communication. We understand software and business processes, and can translate technical concepts into easy-to-follow material for a variety of audiences.We are flexible so we can take on all of the documentation and training responsibilities for a company, or work with an in-house technical writing group to provide the support.Specialties: Electronic payments, interactive web-based training

Jeffrey Shoap, Ph.D.'s Current Company Details
Shoap Technical Services, LLC

Shoap Technical Services, Llc

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Documentation | Technical Writing | Expert Writer | Problem Solver
Jeffrey Shoap, Ph.D. Work Experience Details
  • Shoap Technical Services, Llc
    Founder
    Shoap Technical Services, Llc Nov 1986 - Present
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  • Global Payments
    Technical Writing Consultant
    Global Payments 1986 - Present
    Atlanta, Georgia, Us
    Over the past 30+ years, the experienced writers at Shoap have and continue to provide documentation support for Global's internal and external systems through user- and developer-facing materials.Global Payments Inc. (NYSE: GPN) is a leading provider of electronic transaction processing services for merchants, Independent Sales Organizations (ISOs), financial institutions, government agencies and multi-national corporations located throughout the United States, Canada, Europe and the Asia-Pacific region.
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  • Ingenico
    Technical Writing Consultant
    Ingenico Aug 2022 - Present
    Suresnes, Île-De-France, Fr
    The experienced writers at Shoap are working with Ingenico to migrate its Confluence-based documentation to its web-based platform.
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  • Banked
    Technical Writing Consultant
    Banked Sep 2022 - Present
    The experienced writers at Shoap are working with Banked on internal and customer facing documentation.
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  • Cellpoint Digital
    Technical Writing Consultant
    Cellpoint Digital Jan 2022 - Present
    Pimlico, London, Gb
    The experienced writers at Shoap are working with CellPoint Digital on internal and customer facing documentation.
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  • Maast
    Technical Writing Consultant
    Maast Apr 2022 - Present
    Atlanta, Georgia, Us
    The experienced writers at Shoap are working with Maast to create customer-facing and API developer-facing documentation.
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  • Ware2Go
    Technical Writing Consultant
    Ware2Go Mar 2022 - Present
    Atlanta, Georgia, Us
    The experienced writers at Shoap are working with Ware2go to create customer-facing and API developer-facing documentation.
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  • Project Archer
    Technical Writing Consultant
    Project Archer Oct 2021 - Present
    Redmond, Wa, Us
    The experienced writers at Shoap are working with Project Archer to streamline its Confluence WiKi for internal staff.
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  • Bill360
    Technical Writing Consultant
    Bill360 Oct 2021 - Present
    Tampa, Fl, Us
    The experienced writers at Shoap are working with Bill360 to help document its API integrations.
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  • Payrix
    Technical Writing Consultant
    Payrix Oct 2021 - Present
    Cincinnati, Ohio, Us
    The experienced writers at Shoap are working with Payrix to improve its Confluence WiKi for implementations.
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  • Vesta Corporation
    Technical Writing Consultant
    Vesta Corporation Oct 2017 - Present
    Lake Oswego, Oregon, Us
    The experienced writers at Shoap are creating online help for Vesta’s API.
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  • Xenial – Cloud Based Restaurant And Retail Management
    Technical Writing
    Xenial – Cloud Based Restaurant And Retail Management Feb 2018 - Present
    The experienced writers at Shoap are creating developer-facing documentation for Xenial's mobile ordering APIs.
  • Dell Boomi
    Technical Writing Consultant
    Dell Boomi Jul 2021 - Aug 2022
    Conshohocken, Pennsylvania, Us
    The experienced writers at Shoap are working with Dell Boomi to streamline its multiple API offerings.
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  • Pnc
    Technical Writing Consultant
    Pnc Jun 2021 - Aug 2022
    The experienced writers at Shoap are creating internal product documentation for PNC.
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  • Decent Labs
    Technical Writing Consultant
    Decent Labs Mar 2021 - Aug 2022
    Miami Beach, Fl, Us
    Providing documentation support for new APIs.
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  • Transunion
    Technical Writing Consultant
    Transunion Nov 2020 - Aug 2022
    Chicago, Illinois, Us
    The experienced writers at Shoap are creating internal and external product documentation for TransUnion.
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  • Pax Technology
    Technical Writing Consultant
    Pax Technology Sep 2017 - Aug 2022
    Jacksonville, Florida, Us
    The experienced writers at Shoap are providing support for Pax's terminal software and related user-facing Guides.
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  • Decisionlink
    Technical Writing Consultant
    Decisionlink Jul 2021 - Mar 2022
    Atlanta, Ga, Us
    The experienced writers at Shoap are creating internal user-facing documentation and developer-facing API integration guides for DecisionLink.
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  • Authvia
    Technical Writing Consultant
    Authvia May 2021 - Feb 2022
    Cambridge, Massachusetts, Us
    The experienced writers at Shoap are creating developer-facing documentation for Authvia's APIs.
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  • Paya.Com
    Technical Writing Consultant
    Paya.Com Oct 2017 - Jan 2022
    Atlanta, Georgia, Us
    The experienced writers at Shoap are providing providing documentation support for Paya's internal network.
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  • The Baypay Forum
    Board Member
    The Baypay Forum May 2016 - Jan 2022
    The BayPay Forum, a payment professional network, that was started to identify and discuss new trends in the payment industry. It is an Innovation Accelerator focused on trends and innovations in the payment and commerce industry. The BayPay Forum aims to connect payment professionals from startups and more established companies on a variety of topics, including mobile and social commerce, wallets, loyalty, authentication, cybercrime, digital media, entertainment, through personalized face-to-face forum and panel discussions.
  • Atmia
    Technical Writing Consultant
    Atmia 2005 - Jan 2022
    The experienced writers at Shoap are providing documentation support for ATMIA's best practices manuals.As an independent, non-profit trade association, ATMIA’s mission is: to promote ATM convenience, growth and usage worldwide; to protect the ATM industry's assets, interests, good name and public trust; and to provide education, best practices, political voice and networking opportunities for member organizations.
  • Super Secret Evil Megacorp
    Technical Writing Consultant
    Super Secret Evil Megacorp May 2021 - Nov 2021
    San Mateo, Ca, Us
    The experienced writers at Shoap are creating developer-facing technical documentation for the Sarcophagus application.
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  • Heartland Payment Systems
    Technical Writing Consultant
    Heartland Payment Systems Jan 2005 - Nov 2021
    Oklahoma City, Oklahoma, Us
    The experienced writers at Shoap are providing documentation support for Heartland's POS products. Heartland Payment Systems, Inc. (NYSE: HPY), the fifth largest payment processor in the United States, delivers credit/debit/prepaid card processing, mobile commerce, eCommerce, marketing solutions, security technology, payroll solutions, and related business solutions and services to more than 250,000 business and educational locations nationwide.
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  • Offshift
    Technical Writing Consultant
    Offshift May 2021 - Jul 2021
    The experienced writers at Shoap are creating developer-facing documentation for offshift's private derivatives platform.
  • Pwc
    Technical Writing Consultant
    Pwc Sep 2019 - Jul 2021
    Gb
    The experienced writers at Shoap are providing technical writing support for a newly launched product.
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  • Pgi
    Technical Writing Consultant
    Pgi Jun 2015 - Feb 2021
    Alpharetta, Ga, Us
    The experienced writers at Shoap are providing documentation support for PGI's newly created products and services.PGi, or Premiere Global Services, Inc., is a multinational corporation and global provider of conferencing and collaboration solutions. Their cloud-based solutions deliver multi-point, real-time virtual collaboration using video, voice, mobile, web streaming and file sharing technologies.
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  • Routable
    Technical Writing Consultant
    Routable Feb 2020 - Jan 2021
    San Francisco, California, Us
    The experienced writers at Shoap are providing support for newly created developer-facing APIs.
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  • Suntrust
    Technical Writing Consultant
    Suntrust Oct 2019 - Oct 2020
    Charlotte, Nc, Us
    The experienced writers at Shoap are providing technical writing support for a newly launched product.
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  • Verifone
    Technical Writing Consultant
    Verifone Mar 2020 - Apr 2020
    New York, Ny, Us
    The experienced writers at Shoap are providing technical writing support for a new terminal application.
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  • Chick-Fil-A
    Technical Writing Consultant
    Chick-Fil-A Feb 2001 - Apr 2020
    Atlanta, Ga, Us
    The experienced writers at Shoap are working closely with Chick-fil-A University on training materials and recipe posters.Chick-fil-A is an American fast food restaurant chain headquartered in the Atlanta suburb of College Park, Georgia, specializing in chicken sandwiches.
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  • Moquality
    Technical Writing Consultant
    Moquality Sep 2019 - Mar 2020
    Atlanta, Georgia, Us
    The experienced writers at Shoap are providing technical writing support for its new product.
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  • Kyckglobal, Inc.
    Technical Writing Consultant
    Kyckglobal, Inc. Apr 2019 - Mar 2020
    Atlanta, Ga, Us
    The experienced writers at Shoap are providing support for newly created developer-facing APIs and internal on-boarding processes.
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  • Reagent Chemicals
    Technical Writing Consultant
    Reagent Chemicals Apr 2018 - Mar 2020
    Runcorn, Cheshire, Gb
    The experienced writers at Shoap are creating training documentation for new cloud-based business systems.
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  • Foundry 45
    Technical Writing Consultant
    Foundry 45 Aug 2019 - Nov 2019
    Atlanta, Georgia, Us
    The experienced writers at Shoap are providing documentation support for Foundry 45's cool Virtual Reality product.
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  • Ncr Corporation
    Technical Writing Consultant
    Ncr Corporation Sep 2012 - Oct 2019
    Atlanta, Georgia, Us
    The experienced writers at Shoap are providing documentation support. user-facing guides and and configuration specifications.NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 450 million transactions daily across the retail, financial, travel, hospitality, telecom and technology industries.
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  • Intellipay Surcharge & Service Fee Experts
    Technical Writing Consultant
    Intellipay Surcharge & Service Fee Experts Nov 2018 - Sep 2019
    Draper, Ut, Us
    The experienced writers at Shoap are created developer-facing API documentation for a newly created portal.
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  • Easy Payment Gateway
    Technical Writing Consultant
    Easy Payment Gateway Mar 2018 - Feb 2019
    Create developer-facing API documentation.
  • Spectra Technologies Holdings Company Limited
    Technical Writing Consultant
    Spectra Technologies Holdings Company Limited Jun 2018 - Jan 2019
    Assisting the marketing group create industry branding materials for the company.
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  • Worldpay
    Technical Writing Consultant
    Worldpay Apr 2016 - Dec 2018
    Cincinnati, Ohio, Us
    Documenting operational procedures for data center.
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  • Directconnect
    Technical Writing Consultant
    Directconnect Jan 2018 - May 2018
    Assist in creating a Disaster Recovery/Business Continuity Plan
  • Bbpos
    Technical Writing Consultant
    Bbpos Aug 2016 - Dec 2017
    Tsuen Wan, New Territories, Hk
    Helping deliver timely marketing and POS-related information to the payments industry.
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  • Cardlytics, Inc.
    Technical Writing Consultant
    Cardlytics, Inc. Sep 2016 - Feb 2017
    Atlanta, Ga, Us
    Provide support for gathering and defining requirements for a new billing system.
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  • Oneevent Technologies
    Technical Writing Consultant
    Oneevent Technologies Nov 2015 - Feb 2017
    Mount Horeb, Wi, Us
    Creating white papers and thought leadership materials.
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  • Qbe Insurance
    Technical Writing Consultant
    Qbe Insurance Jul 2011 - Dec 2016
    Sydney, New South Wales, Au
    Working with internal staff on procedures for IT convergence. Creating network (LAN) diagrams.QBE FPS (formerly QBE FIRST and Sterling National Corporation), a member company of the QBE Insurance Group, delivers specialty insurance and technology-enabled solutions to the mortgage, housing, and financial services industries. QBE's Financial Partner Services division provides lender-placed insurance services, consumer insurance products, customer care solutions, and property tax solutions.
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  • Concurrent Computer Corporation
    Technical Writing Consultant
    Concurrent Computer Corporation Feb 2013 - Sep 2016
    Duluth, Ga, Us
    Helping company improve its documentation for end users.
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  • At&T
    Technical Writing Consultant
    At&T Apr 2004 - Sep 2016
    Dallas, Tx, Us
    Supporting internal eLearning staff with technical and administrative expertise.AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. By bringing together fast mobile networks and cloud-based services, AT&T is helping customers mobilize everything from business solutions to cars to education.
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  • Impact Cryotherapy
    Technical Writing Consultant
    Impact Cryotherapy May 2015 - Apr 2016
    Hutto, Texas, Us
    Helping create operations, installation, and training materials.
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  • Tailgate Guys
    Technical Writing Consultant
    Tailgate Guys Aug 2015 - Feb 2016
    Opelika, Alabama, Us
    Helping create operations materials.
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  • Omni International
    Technical Writing Consultant
    Omni International 2012 - Feb 2016
    Kennesaw, Ga, Us
    Omni International is the world leader in HOMOGENIZER technology, their superior benchtop homogenizers allow researchers to process virtually any sample, quickly and efficiently. Omni Tip™ probes eliminate cross-contamination, sample loss and carryover associated with other homogenizing methods. Multi-sample solutions save time and money by eliminating bottlenecks caused by standard homogenizers.
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  • Intercontinental Hotels Group
    Technical Writing Consultant
    Intercontinental Hotels Group Oct 2013 - Jul 2015
    Windsor, Berkshire, Gb
    Provide documentation support for Solutions Architecture Group.IHG® (InterContinental Hotels Group) is a global organisation with a broad portfolio of nine hotel brands, including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, and Holiday Inn® Hotels and Resorts, among others. IHG manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme with over 73 million members worldwide.
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  • Stratacloud
    Technical Writing Consultant
    Stratacloud Jan 2015 - May 2015
    Atlanta, Georgia, Us
    Provide documentation support for new product.
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  • Powa Technologies
    Technical Writing Consultant
    Powa Technologies Jun 2014 - Mar 2015
    London, Gb
    Providing technical writing support for POWA's POS products.
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  • Elavon
    Technical Writing Consultant
    Elavon Apr 1998 - Mar 2015
    Atlanta, Ga, Us
    Provide documentation support for new terminal applications.Elavon has been a leader in processing payments for over twenty years, leveraging the world’s best technologies for their customers, from large worldwide enterprises to locally-owned small businesses. They extend payment solutions for all payment types and processing environments, ensuring that the business, whatever the size, remains well connected.
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  • Pay.On
    Technical Writing Consultant
    Pay.On Apr 2014 - Dec 2014
    Providing technical documentation support for Pay.On's APIs.
  • Atlanta Electronic Commerce Forum
    Program Chair
    Atlanta Electronic Commerce Forum Mar 2004 - Dec 2014
    The AECF's mission is to provide a forum for Fortune 1000 companies and other organizations to learn best practices for conducting business electronically. Through their monthly activities, members and guests can network, hear presentations from experts, and discuss ways to improve e-business.
  • Equifax
    Technical Writing Consultant
    Equifax Apr 2014 - Oct 2014
    Atlanta, Ga, Us
    Providing technical writing support to document new internal processes.
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  • Signiant
    Technical Writing Consultant
    Signiant Feb 2014 - Oct 2014
    Lexington, Massachusetts, Us
    Providing technical documentation support for Signiant's APIs and SDKs.
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  • Redbrick Health
    Technical Writing Consultant
    Redbrick Health Nov 2013 - Dec 2013
    Providing technical writing support.RedBrick Health combines constant technology innovation and deep consumer insight to reinvent the health & wellness category. Their platform creates a personalized, persuasive and rewarding consumer experience delivered through web, mobile and live interactions.
  • Creditcall
    Technical Writing Consultant
    Creditcall Oct 2013 - Dec 2013
    Bristol, Gb
    Providing technical documentation support for CreditCall's API.CreditCall is a payment solutions provider and EMV migration expert, simplifying card acceptance from any device, anywhere by offering PCI DSS Level 1 payment gateway services across multiple-channels including mobile, online and unattended environments (vending, ticketing and parking), EMV-approved mPOS solutions for Chip-card acceptance on Apple, Android and BlackBerry smart devices, as well as EMV Kernel software for contact and contactless POS device manufacturers worldwide.
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  • Quintessential Finance Group Ltd
    Technical Writing Consultant
    Quintessential Finance Group Ltd Jul 2013 - Nov 2013
    Nether Alderley, Cheshire, Gb
    Providing technical documentation support for QFG's APIs.Quintessential Finance Group is the UK’s leading technology and consumer finance group. The group encompasses a number of brands and businesses; developing market prominent technology to meet the diverse needs of their affiliates and consumers within the financial space.
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  • Bitscube, Inc.
    Technical Writing Consultant
    Bitscube, Inc. Jul 2013 - Oct 2013
    Providing technical documentation support for Bitscube's API.BitsCube, Inc. strategizes, plans, designs, writes, programs, QA, pushes search engine optimization (SEO) and integrates search engine marketing (SEM) to meet the needs of its customers. They can create rich interactive engagements, turnkey content management systems (CMS), mobile and tablet apps, float services on a computing cloud and imbed e-commerce payment systems.
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  • Southern Polytechnic State University
    Technical Writing Consultant
    Southern Polytechnic State University Jun 2013 - Oct 2013
    Marietta, Ga, Us
    Working with IT to codify policies and procedures.Southern Polytechnic is a residential, co-educational member of the University System of Georgia.
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  • Bridgepay Network Solutions
    Technical Writing Consultant
    Bridgepay Network Solutions Aug 2012 - Sep 2013
    Documenting API.BridgePay Network Solutions, Inc. (BridgePay) is a transaction gateway company specializing in providing turnkey payment application solutions. Utilizing industry leading data security technology and premium web-based solutions, BridgePay offers our merchants and partners a comprehensive suite of payment products to easily reduce the scope of PCI.
  • Forte Payments
    Technical Writing Consultant
    Forte Payments May 2013 - Aug 2013
    Providing technical documentation support for Forte's APIs.Founded in 1998 and headquartered in Allen, Texas, Forte Payment Systems offers merchants a broad range of payment solutions, including credit card and debit card processing, ACH/eCheck origination, check verification and fraud prevention.
  • Veracity Payment Solutions
    Technical Writing Consultant
    Veracity Payment Solutions Oct 2012 - Jun 2013
    Twin Cities, Mn, Us
    Providing documentation support. Assisting with new hire training and documentation for Veracity Portal.Veracity is a merchant acquirer and provider of payment transaction processing services, related software applications and other value-added products and services to businesses of all sizes.
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  • Ingenico
    Technical Writing Consultant
    Ingenico Jan 2004 - May 2013
    Suresnes, Île-De-France, Fr
    Writing functional requirements, user guides, and support material for new products and services.Offering the complete global solution, Ingenico takes banks and businesses ‘beyond payment’ by unlocking powerful customer intelligence from each and every transaction to enable the creation and delivery of a host of unique and differentiating new services - securing brand loyalty and increasing business revenues.
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  • Cenpos
    Technical Writing Consultant
    Cenpos May 2012 - Mar 2013
    Miami, Fl, Us
    Documenting APIs.CenPOS is a merchant-centric, end-to-end payments engine that drives enterprise-class solutions for businesses saving them time and money while improving their customer engagement.
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  • Bluefin Payment Systems
    Technical Writing Consultant
    Bluefin Payment Systems Nov 2013 - 2013
    Atlanta, Ga, Us
    Provide technical writing support for Bluefin's mobile payment applications.Bluefin Payment Systems specializes in providing secure payment gateway solutions to over 15,000 U.S. and Canadian merchants. The company provides debit/credit card acceptance, ACH processing, recurring billing and more, all backed by secure solutions including end-to-end encryption for POS transactions, transparent redirection, hosted pay page, store and convert processes and PCI consulting for large companies.
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  • Kabbage, Inc
    Technical Writing Consultant
    Kabbage, Inc Apr 2013 - 2013
    Atlanta, Georgia, Us
    Document API.Kabbage is a financial and data technology company that connects to the data sources that small businesses already use every day -- such as shipping, accounting, social media, ecommerce, payments and others -- and leverages this data to deliver fast, flexible funding to small businesses.
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  • Controlscan
    Technical Writing Consultant
    Controlscan Feb 2013 - 2013
    Alpharetta, Ga, Us
    Writing installation and configuration instructions for shopping carts.Headquartered in Atlanta, Georgia, ControlScan delivers payment security and compliance solutions to a global network of payment service providers and the merchants they serve. The company’s innovative approach to secure hosted payment and PCI compliance solutions leverages technology, education and services to provide flexible options for its customers.
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  • Mastercard
    Technical Writing Consultant
    Mastercard Nov 2011 - Oct 2012
    Purchase, Ny, Us
    Provide support for developing requirements for partner web portal.MasterCard is a global payments and technology company. It operates the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.
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  • Gateway Edi
    Technical Writing Consultant
    Gateway Edi Sep 2011 - Oct 2012
    Earth City, Mo, Us
    Writing procedures for inside sales personnel.TriZetto Provider Solutions offers advanced medical claims processing solutions and proactive service team to simplify revenue cycle management. They help practices maximize revenue by securing accurate reimbursements, decreasing claims rejections and improving turnaround time for patient payments.
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  • Abel Solutions
    Technical Writing Consultant
    Abel Solutions Mar 2012 - Sep 2012
    Alpharetta, Georgia, Us
    Providing documentation support.Abel Solutions is Atlanta's only consulting firm focused on the delivery of real business solutions on the SharePoint platform. A Microsoft Gold Partner for Content Management Solutions as well as Portals and Collaboration, Abel Solutions is also widely recognized for their custom application development and innovative delivery methodology.
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  • Sidebar Inc.
    Technical Writing Consultant
    Sidebar Inc. Mar 2012 - Sep 2012
    Created system documentation.
  • Anybill Financial Services
    Technical Writing Consultant
    Anybill Financial Services Jan 2012 - Jul 2012
    Providing documentation support.Since 2001, Anybill's AP automation solution has automated accounts payable for thousands of small- to medium-enterprises (SME) as well as some of the world's largest corporations and institutions.
  • Payleap
    Technical Writing Consultant
    Payleap Aug 2011 - May 2012
    Documenting APIPayLeap is a leading, innovative, payment platform company delivering a full suite of solutions for e-commerce, face-to-face transactions, recurring, and online bill payments. Catering to merchants, resellers, and developers, PayLeap provides a secure, single-source solution which includes fraud management, tokenized cardholder data vault, secure checkout with a hosted payment page, and mobile payment capabilities.
  • Clark Construction Group
    Technical Writing Consultant
    Clark Construction Group Jul 2011 - Mar 2012
    United States, Us
    Working with internal project team responding to RFPs.Founded in 1906, Clark Construction Group, LLC is today one of the nation's most experienced and respected providers of construction services, with over $4 billion in annual revenue and major projects throughout the United States.
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  • Scantech Identification Beam
    Technical Writing Consultant
    Scantech Identification Beam 2012 - 2012
    Providing documentation support for new equipment development.SCANTECH HOLDINGS (SCANTECH) is a world leader in state-of-the-art Electron Beam Accelerators and X-Ray technologies, and develops unique system solutions for homeland security and industrial applications. As a technology development and holding company, SCANTECH designs and manufactures its own proprietary Advanced High-Energy Electron Beam Accelerators.
  • Cre Secure
    Technical Writing Consultant
    Cre Secure Aug 2011 - 2012
    Rewrote API documentation. Created support training for channel partners.A level one PCI DSS-certified service provider, CRE Secure provides a hosted payment page that utilizes patent-pending HTML cloning technology to deliver a more consistent experience for the online consumer as well as a secure, PCI-compliant ecommerce solution for the merchant.
  • Sterling Payment Technologies
    Technical Writing Consultant
    Sterling Payment Technologies 2011 - 2012
    Wrote functional requirements specifications.Sterling processes transactions for all major credit cards, including Visa, MasterCard, Discover and American Express. Founded in 2001, Sterling is one of the most innovative, customer-focused payment processors in the industry today, nationally recognized for bringing the latest payment technology, and the most innovative payment solutions for merchants in the industry.
  • Shl Automatisierungstechnik Ag
    Technical Writing Consultant
    Shl Automatisierungstechnik Ag 2009 - 2012
    Translate technical reports from German into English.
  • Mirant/Genon
    Technical Writing Consultant
    Mirant/Genon May 2006 - Sep 2011
    Houston, Tx, Us
    Worked with internal staff on user interface design, interaction design, web and graphic design, instructor-led training, and administration of Learning Management and Content Management Systems.Now part of NRG Energy, Mirant/Genon was an energy company that provided electricity to wholesale customers in the United States.
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  • The Home Depot
    Technical Writing Consultant
    The Home Depot Jan 2011 - 2011
    Atlanta, Georgia, Us
    Worked with internal staff writing procedures for new merchants wanting to sell to The Home Depot.The Home Depot is an American retailer of home improvement and construction products and services. It operates many big-box format stores across the United States, all ten provinces of Canada, as well as Mexico and China.
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  • Payment Processing Incorporated
    Technical Writing Consultant
    Payment Processing Incorporated 2011 - 2011
    Wrote a User Manual documenting a new Virtual Terminal.PayPros is the industry leader in providing integrated payment processing solutions.
  • Ediwatch, Inc.
    Technical Writing Consultant
    Ediwatch, Inc. 2011 - 2011
    Worked with internal staff to document customer script files.EDIWatch, Inc. was a privately-held provider of fraud, waste and abuse (FWA) technology solutions exclusively for the health care payer industry that was acquired by LexisNexis® Risk Solutions in 2012.
  • Air2Web
    Technical Writing Consultant
    Air2Web 2011 - 2011
    Atlanta, Ga, Us
    Documented a new "opt-in" SMS program.Launched in 1999, Air2Web helps the world’s biggest and best companies harness the power of mobile to connect with their customers. Over the past 10 years, Air2Web has launched thousands of mobile marketing campaigns and integrated mobile technology into strategic business applications for customer care.
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  • Verizon Wireless
    Technical Writing Consultant
    Verizon Wireless 2010 - 2011
    Basking Ridge, Nj, Us
    Transform manufacturer-provided documents into usable support materials for new website.Cellco Partnership, doing business as Verizon Wireless, is the largest mobile network operator in the United States, providing wireless services to 119.4 million subscribers as of Q3 2013.
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  • Atdc
    Technical Writing Consultant
    Atdc 2001 - 2011
    Atlanta, Ga, Us
    The Advanced Technology Development Center (ATDC) is a startup accelerator that helps technology entrepreneurs in Georgia launch and build successful companies. Founded in 1980, ATDC has helped create millions of dollars in tax revenues by graduating more than 130 companies, which together have raised over a billion dollars in outside financing.
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  • Sk C&C
    Technical Writing Consultant
    Sk C&C 2010 - 2010
    성남시, 경기도, Kr
    SK C&C is a South Korean total IT services provider that was established in 1991. The company offers IT services such as IT consulting, outsourcing, system integration, and system maintenance & repair to just about every sector of industry, including finance, communication/media, energy/chemical, logistics/services, and the public sector.
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  • Epayware Inc.
    Technical Writing Consultant
    Epayware Inc. 2010 - 2010
    Alpharetta, Ga, Us
    ePayware Inc. works to understand businesses and provide continuous innovation with products and services for payment service providers – globally.
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  • Secure Pos Vendor Alliance
    Technical Writing Consultant
    Secure Pos Vendor Alliance 2010 - 2010
    Wrote white papers on transaction security and tokenization.The Secure POS Vendor Alliance (SPVA) is a non-profit business organization founded by Hypercom, Ingenico and VeriFone.
  • Eprocessing Network
    Technical Writing Consultant
    Eprocessing Network 2009 - 2010
    Houston, Tx, Us
    Documented APIeProcessing Network, LLC is a software development company specializing in secure, real-time transaction processing services and support. The eProcessing Network Payment Gateway processes merchant transactions using each merchant’s credit card merchant account, ACH/check processor and/or gift card provider.
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  • Prime Revenue
    Technical Writing Consultant
    Prime Revenue Feb 2006 - 2010
    Atlanta, Georgia, Us
    Created training demo for using the system. Wrote online help for application.PrimeRevenue provides the global standard trading platform for supply chain finance. PrimeRevenue SCF is a SaaS, cloud-delivered software platform that enables multiple Buyers, Suppliers and financial institutions to conduct supply chain finance trades 24-7 in multiple countries, languages and currencies.
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  • Oversight Systems
    Technical Writing Consultant
    Oversight Systems Mar 2005 - 2010
    Atlanta, Ga, Us
    Wrote user guides, training materials, and technical reference materials.Oversight reduces the need for hard-to-find data scientists and reduces the cost for analysis. Insights On Demand leverages the Oversight Operational Analysis Platform to deliver insights and drive action at the front lines for better decisions.
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  • Verifone
    Technical Writing Consultant
    Verifone Jan 1992 - 2010
    New York, Ny, Us
    VeriFone Systems, Inc. is the global leader in payment solutions that enable secure electronic payments among consumers, merchants, and financial institutions. The Company’s customers include primarily financial institutions, payment processors, petroleum companies, large retailers, government organizations and healthcare companies, as well as independent sales organizations.
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  • Genmobi Technologies, Inc.
    Technical Writing Consultant
    Genmobi Technologies, Inc. Feb 2009 - Jun 2009
  • Ists Worldwide, Inc.
    Technical Writing Consultant
    Ists Worldwide, Inc. 2009 - 2009
    Fremont, Ca, Us
    ISTS is a Retail & Payment technology focused end to end technology services provider. Providing complete SDLC and IT Outsourcing services - Technology strategy, architecture services, application outsourcing, development, outsourced QA and Testing, post implementation support and global execution.
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  • Terahop Networks
    Technical Writing Consultant
    Terahop Networks 2009 - 2009
    TeraHop Networks is a leading manufacturer of asset monitoring and portable networking devices. Companies in the construction, transportation, manufacturing, emergency response and mining industries use its patented, non-subscription-based technology to cut costs and reduce waste by monitoring the location and condition of their mobile assets and personnel.
  • Online Banking Solutions (Obs)
    Technical Writing Consulatant
    Online Banking Solutions (Obs) 2008 - 2009
    Atlanta, Ga, Us
    Founded in 2002 by a management team that pioneered web cash management and business banking technology, launching two successful financial technology companies, Online Banking Solutions (OBS) provides next-generation Online Messenger multi-channel reporting, transaction and file delivery services to banks including seven of the top 50 U.S. financial institutions.
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Jeffrey Shoap, Ph.D. Education Details

  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst
    English
  • Temple University
    Temple University
    English
  • Central High
    Central High
    225 Class

Frequently Asked Questions about Jeffrey Shoap, Ph.D.

What company does Jeffrey Shoap, Ph.D. work for?

Jeffrey Shoap, Ph.D. works for Shoap Technical Services, Llc

What is Jeffrey Shoap, Ph.D.'s role at the current company?

Jeffrey Shoap, Ph.D.'s current role is Documentation | Technical Writing | Expert Writer | Problem Solver.

What schools did Jeffrey Shoap, Ph.D. attend?

Jeffrey Shoap, Ph.D. attended University Of Massachusetts Amherst, Temple University, Central High.

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