Managing annual performance targets, creating and monitoring appropriate performance metrics• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders• Oversee the hiring & training of new team members and support their development• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Be an expert in the collection processes• Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes• Manage direct reports and internal/ external stakeholders• Assist in resolving escalated discrepancies to ensure timely and accurate resolution.• Working with the functional leaders and other internal groups to build scalable processes• Collaborating with the Global Finance Operations team and internal business partners.• Lead and Participate in operational excellence activities• Analyze processes, recommend improvements and manage related quality/internal controls indicator.

• Accomplishes department objectives by managing staff.• Plans and evaluates department policies, processes, priorities, and performance goals.• Maintains staff by recruiting, onboarding, training, assessing, and promoting employees.• Ensures that their department is on track to meet performance goals and makes adjustments based on performance data as needed.• Motivates direct reports by providing positive feedback and skills development.• Accomplishes staff results by communicating job expectations and planning, monitoring, and appraising job results.• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.• Defines objectives, identifies and evaluates trends and options, chooses courses of action, and evaluates outcomes.• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.• Prepares reports for senior level management to help track their team’s progress.• Ensures that staff have the resources they need to complete their work in an optimal manner.• Acts as a liaison with senior level management and other department managers by developing productive, collaborative relationships and utilizing clear and effective communication.• Updates sector and management expertise through professional development, participating in professional educational opportunities, reading industry-specific and management publications, and taking part in professional organizations.

• Working with customers to secure payment of all payments past due.• Identifying difficult and/or potential problem accounts for leadership review.• Maintaining database/system by entering, updating, and retrieving data, as well as Formatting andgenerating reports.• Working on assignments where judgment is required most of the time.• Analytical and problem-solving skills to identify and present problem analysis and Recommendsolutions in a creative and logical manner.• Work with Business as a team; provide Analysis and suggestions as and when we foresee the Risk ofmeeting the Productivity Goals.• Analyse/Report historical data with trends ensuring to meet timeliness with 100% accuracy on thereports sent to the stakeholders.• Prepare presentations, reporting and analytical support for business stakeholders as needed.• Constantly evaluating the current process and also making recommendation for Improvement andsimplification of process.• Work closely with Cross-Functional teams to ensure smooth run of Business.• Manage escalation effectively to ensure smooth functioning of Business.• Driving business effectively by managing customer/partner interaction at all levels.• Regular and effective communication with Stakeholders and Cross Functional teams.• Provide support to the sales team and credit team in identifying negative areas and Negative profiles.

• Led a team in enhancing collections strategy, reducing past due accounts by 98%, by implementingtargeted communication and negotiation techniques.• Spearheaded process optimization initiatives, achieving a 99% improvement in operational efficiencythrough comprehensive data analysis and system updates.• Fostered strong cross-functional partnerships, contributing to a 57% increase in successful accountresolutions by coordinating efforts between sales, credit, and collections teams.• Analyse/Report historical data with trends ensuring to meet timeliness with 100% accuracy on thereports sent to the stakeholders.• Prepare presentations, reporting and analytical support for business stakeholders as needed.• Constantly evaluating the current process and also making recommendation for Improvement andsimplification of process.• Work closely with Cross-Functional teams to ensure smooth run of Business.• Manage escalation effectively to ensure smooth functioning of Business.• Driving business effectively by managing customer/partner interaction at all levels.• Regular and effective communication with Stakeholders and Cross Functional teams.• Provide support to the sales team and credit team in identifying negative areas and Negative profiles

• Working for Marriott collection which includes follow up as per daily aging, providing remittance to thecash team for application of payments received through lockbox, ACH, Wire, assisting the cash teamfor application of On-Account payment, sending dunning letters to customers, preparing forecastingcollection numbers, preparing monthly follow up sheet, collecting on past due invoices and reducing thebad debts. It was pilot process transitioned from Knoxville (U.S).• Minimize bad debt risk and maximize accounts receivable collections while ensuring highest level ofcustomer satisfaction.• Locate and monitor overdue accounts.• Responsible for preparing follow up sheet for every month• Preparing dunning letters and regular follow up on call with the customer having higher past dueamount.• Reconciliation of payment application by cash team.• Requesting refunds and maintenance to cash team.• Identifying the payments coming through treasury report and claim them as AR.• Preparing dunning letters and making soft collection calls and sending follow-up emails to thecustomers.

• Working for Genpact Services in collection process which includes collecting debt from the customers.• Handling outbound calls for realisation of debt.• Taking inbound calls from the customer and assist them with their queries regarding credit cardpayment and interest.• Receiving payment from customer via conferencing and processing the payment.• Providing payment plans and interest waiver to eligible customers.• Maintaining daily collections data.• Other duties as may be assigned by A/R manager and sending EOD report showing 100% TAT.

Researched and identified prospective accounts in targeted markets, successfully securingagreements through strategic lead pursuit, as measured by a 12% increase in client acquisition, byleveraging in-depth market analysis and client engagement strategies.• Fostered robust collaborations with design and sales teams to meet client requirements, as evidencedby a 99% client satisfaction rate, by ensuring seamless communication and alignment on project goals.• Cultivated and maintained strong relationships with current clients while expanding the client base within assigned territories, as measured by a 52% growth in client retention and acquisition, by implementing effective client management and engagement strategies