Shobhit Gupta Email & Phone Number

Delhi, India

Indore, Madhya Pradesh, India

• Followed client guidelines meticulously to review and moderate content on the platform, ensuring alignment with established standards.
• Proactively identified and removed harmful content, contributing to the creation of a safe and secure online environment.
• Simultaneously engaged in AI training activities, enhancing the efficiency of content moderation through the development and refinement of machine learning models.
• Annotated content with precision and accuracy, providing valuable insights to train AI algorithms for improved automated moderation.
• Collaborated with cross-functional teams to communicate trends, challenges, and insights related to content moderation and AI training.
• Stayed updated on industry trends, received ongoing training, and adapted to evolving content moderation strategies and AI technologies.

Nagpur, Maharashtra, India

• Provided seamless assistance, guiding customers onto the platform for a user-friendly onboarding experience.
• Clearly communicated company services and values, fostering customer engagement and understanding.
• Identified opportunities for cross-selling and up-selling, enhancing customer value and satisfaction.
• Meticulously maintained the CRM system, ensuring accurate customer information for efficient service delivery.
• Gathered valuable customer feedback to contribute to service improvements and enhance overall customer experience.

Indore, Madhya Pradesh, India

• Delivered prompt and effective assistance to customers through calls, ensuring their inquiries and concerns were addressed in a timely manner.
• Upheld company service standards by consistently delivering courteous and helpful responses, contributing to positive customer experiences.
• Worked collaboratively with other departments to relay customer feedback and ensure a streamlined resolution process.
• Acquired in-depth knowledge of products/services to provide accurate information and support customers effectively.
• Utilized various Call/Email support platforms and tools, demonstrating adaptability to evolving technologies and enhancing overall team efficiency.

Full Stack Web Development

Learning Full Stack Android Development using Java and Kotlin, backend using Spring Boot, Data Structures, Algorithms, and Soft skills

Bachelor Of Engineering, Electrical And Electronics Engineering