Innovative leader with unique blend of transformation and technology enablement experience, including operations, project and vendor management, business systems, corporate and marketing communications, and community relations. Proven ability to manage multiple cross functional teams to achieve goals. Gifted in seeing connections between disparate parts, aligning teams and processes, and uniting people in pursuit of a common goal, using proven influencing, interpersonal, organizational and analytical skills. SKILLS: - Operational Strategy, Planning, Management and Delivery - Leadership & Team Management- Performance Management - Process Re-engineering & Optimization- Cross-Functional Collaboration - P&L Management - Training and Quality Program development - Continuous Improvement - Timely and Prompt Issue/Escalation Management - Customer Experience Design