Shobin Radhakrishna Email & Phone Number

Bengaluru, Karnataka, India

As the Team Lead for Account Management at 2G Digital, I leverage my expertise in client relations, strategic planning, and team leadership to drive success in localization Industry. My role encompasses:- Leadership & Mentorship: Guiding and mentoring a team of account managers, fostering a collaborative and high-performance work environment.- Client Relationship Management: Cultivating and maintaining strong client relationships, ensuring exceptional service delivery and client satisfaction.- Strategic Planning & Execution: Developing and implementing strategic plans to enhance client engagement and drive business growth.- Project Coordination: Overseeing cross-functional teams to ensure the timely and accurate delivery of localization projects.- Performance Analysis & Optimization: Monitoring team performance metrics, identifying areas for improvement, and implementing effective solutions.- Process Innovation: Continuously seeking opportunities to innovate and improve processes, enhancing service delivery and client satisfaction.- Communication & Negotiation: Utilizing strong communication and negotiation skills to manage client expectations and resolve issues effectively.

Bengaluru, Karnataka, India

> Managing each step of the localization process: initiating, executing, and closing projects, from project kickoffs to creating detailed project plans and deliverables.> Overseeing end-to-end localization workflow across the team using translation management tools and systems.> Coordinating freelancers, localization vendors, linguists, subject-matter experts, and internal stakeholders.> Documenting each step of the process and optimizing it> Communicating internally and externally with stakeholders to ensure effective cross-team collaboration.> Proactively assessing project risks through prioritization, bug management, and any other means necessary.> Balancing translation costs and project budgets> Exploring, assessing, and selecting relevant AI technology to make the localization and linguistic tasks more efficient and less costly> Defining the quality requirements and metrics for all content types that require localization> Defining the most relevant KPIs, monitoring the metrics and providing inputs for CAR assessment on localization.

Bengaluru, Karnataka, India

• Primary point of contact for Netflix UK. • Build long term relationships with the client.• Responsible for keeping client satisfied and delivering exceptional client service on a day-to-day basis.• Creating, maintaining, and communicating to client about project timelines and budgets.• Prepare and communicate pricing quotes and estimates with client.• Ensure Billing and Revenue Tracking is maintained timely.• Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.• Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.• Working with Account Coordinators to ensure day-to day production is running effectively.• Ensure Account Coordinators maintain a current and accurate understanding of all work-in progress that has been initiated.• Collaborate with Internal Teams to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.• Provide feedback/guidance to Account Coordinators to ensure team performs as expected.• Forecast and track key account metrics.• Communicate regularly with client regarding project performance metrics.• Proactive in taking on additional tasks & responsibilities to support the Account Manager and provide adequate backup.• Involved in driving 100% OTD for the Client and achieving Billing targets in collaboration with the Account Managers.

Bengaluru, Karnataka, India

> Check the quality of subtitle files and recommend revisions or changes in subtitle format, content prior to delivery.> Follow the client spec and language guidelines to ensure the quality of the subtitles are meeting clients expectations.> Coordinate with project management team and ensure the fixes are made to the files that are failed at QC stage.> Ensure files are being delivered to the clients before due date.> Keep a track of the files that are Delivered and Failed at QC stage.> Update Scheduler Tracker regularly based on the subtitle files that are ready for QC.> Served as a friendly, hardworking, and punctual employee.> Organized and prioritized work to complete assignments in a timely, efficient manner.> Always been a positive and enthusiastic team player.

Bangalore Urban, Karnataka, India

> Planning the implementation of ERP by doing a ground study and having various meetings with the management & International client.> Consult client to collect all relevant data for implementation.> Implement and configure ERP application as per client requirements.> Assist clients with implementation and training on how to use the ERP software.> Training clients on using all the modules available in software such as HR, Sales, CRM, Procurement, BI, Accounts & Admin> Establish and maintain relationships with individual or business customers to provide assistance with the problems they face with the software.> Collect requirements data, analyze businesses model and execute process workshops.> Interact with our back-end team and update on the changes requested by the clients. > Helped to devise a new business model and steps to support it.> Collaborated with the IT Team to ensure that security software was properly installed on all employee computers.> Served as a friendly, hardworking, and punctual employee.> Organized and prioritized work to complete assignments in a timely, efficient manner.> Used effective listening skills to document phone call details.