Shoeb Shaikh Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Working as Technical Support Engineer to understand and resolve the customer issues related to Druva inSync Product via support cases.• inSync as a product provide the backup solutions for Endpoints ( Devices like Windows, Mac , Android, etc.) and SaaS apps ( M365, Google workspace , Salesforce).• Working on various feature in InSync such as SSO configuration , Legal hold , backup retentions, Federated search , eDiscovery etc.• Working with Global customers to identify the issues, troubleshoot the issues and Fetching back end details by performing SQL queries, Engaging back end team for investigation if needed.• Co-ordinating with Backend product team to resolve product level bugs and issues.• Creating Public and Internal KB articles (How to, Product Information, Troubleshooting articles) for products.

Pune, Maharashtra, India

 Working as a Support Engineer for Microsoft Office 365, SharePoint online troubleshooting. OneDrive sync troubleshooting and log analysis Knowledge and advanced troubleshooting on SPO pages, navigation, Webparts column,Managed metadata, Taxonomy. SPO permissions, User profile sync, UPA working, SharePoint properties. Modern and classic site behavior and experience. Hands on experience on Office 365/SharePoint/OneDrive admin center. Manage users in Azure active directory. Prepared and maintained SharePoint sites, libraries, and workflows. Administers, troubleshoots, and maintains existing SharePoint Applications. Respond to customer tickets/e-mails via RAVE and assist in resolving Office 365 relatedissues/concerns Guide customers in onboarding their organizations to Office 365 services such as Azure,Exchange Online, SharePoint Online, OneDrive for business

Pune Area, India

 Worked as System Administrator for Windows systems and servers. Installation, configuration and monitoring of servers. ADDS, DNS, DHCP, Hyper-V installation and configuration. Provide support to web-based applications. Resolved software and/or hardware related issues in a timely manner using Salesforce ticketingsystem. Group policy management. Installation of OS patches and upgrades. Good Experience of Polycom and CISCO VC devices. Hands on experience of Remedy ticketing tool. Create and manage virtual machines through Hyper-V Redhat RHCSA certified engineer. Configuring Users and Groups And User Group permission Experience on ticketing tool / BMC Remedy Tool. Timely escalation / response of reported problems on the basis of criticality

Engineer'S Degree, Electronics, First Class

Diploma, Depm