• On-boarded to conduct risk assessments, document security plans, policies and procedures to increase Security posture and awareness by applying core Cybersecurity principles like NIST RMF & NIST CSF• Compliance with FISMA by, maintaining an inventory, categorizing information & information systems, creating security plans, using security controls and conducting risk assessments• Facilitated the application of over ten Cybersecurity Frameworks, mastering the implementation of NIST RMF & CSF, ISO 27001 and Sarbanes-Oxley. • Conducted internal SOC 2 Type 1 and SOC 2 Type 2 in compliance with NIST RMF and SOC requirements. Communicated all findings between the cybersecurity team and stakeholders• Utilized access controls based on NIST 800-53 policies and procedures, additionally, engaging in collaborative efforts with interdisciplinary teams to design comprehensive frameworks, effective for evaluating an assessing Third-party vendor,and focusing on cybersecurity compliance and risk management Result: Successful application of core Cybersecurity principles to advance knowledge and expertise in Governance, Risk, and Compliance as a Compliance Analyst

• Tier 1 Security for multiple National Park Regions, VIPs, Contractors, IT Teams / Tier 3, ensuring work environment is secure and users are following Security Policy • Windows System Administration including, Windows File Sharing, permissions/access. Avaya Softphone support/configuration, maintaining (FCR) of 90% (monthly score) • IT Security responsibilities including, Patch management and System Remediation, Device Health checks, Asset Tag Tracking, Role Based Access control in Azure and configuration of Security Groups in Active Directory• Office 365, Adobe Acrobat, Active Directory Regional Administrator: Intune/Mobile Device Management support and migration, Software Installations, Asset Tag tracking using PowerApps, Distribution group management • Conducted HIPPA, NIST, and FIPS compliance with Security Policy by maintaining up to date IMT Security Awareness Training and making sure to secure client and VIP security awareness training completion• Executed proper communication skills with teammates, and escalated tickets to Tier 2 and above/ strategic escalation to proper teams 100% of the time. Result: Successful Security governance allowing the service desk to reduce ticket load from 250 down to 120 tickets; Risk mitigation during Security events for clients and effective system remediation and VIP support allowing National Park to Operate without downtime by 99%

• First line of support for Fortune 500 clients i.e., Registered Nurses, Dietitians, Administrative Assistants, Facility Administrators. Ensured that each clinician followed procedures based on Centers for Medicaid Services mandated policies and procedures• Tier 1 Security handing 10 calls daily and documentation/troubleshooting included. Promoted to Tier 1 Security Chat Support, handling 25 chats daily with a First Call Resolution (FCR) of 96% (monthly score) • Executed proper communication skills with teammates, and escalated tickets to Tier 2 Security, escalation to proper teams 100% of the time. • Used Cisco Finesse (central VoIP phone) and Cisco Jabber (VoIP receiver) in conjunction to speak with clinicians, allowing on the go 24/7 support Integrated calls with SNOW ticketing system, documented calls and maintained high FCR and customer satisfaction rating of 5 (highest) Result: Successfully supported DaVita and their critical applications, CWOW and Reggie. Executed care in protecting patient PII/PHI information and the core values of DaVita. Result: Uptime performance improved by 99%; ensured security awareness for clinicians reducing service downtime within CMS system and adding to overall user satisfaction

• Facilitated risk assessments, written System Security Plan, created Security Assessment Report and documented Plan of Action & Milestones to increase Security posture after running a SOC audit• Implemented frameworks using SOC 2 Type 2 audit report to increase Security posture and remedy any risks from occurring as potential threats, mitigating vulnerabilities in ISMS• Foundational understanding of NIST RMF & CSF, ISO 27001 and SOC 2, SOC 3, NIST SP 800-53, 800-37, 800-18, 800-60 guidelines and regulations• Executed Governance, Risks, and Compliance awareness training and increased knowledge in Cybersecurity to apply mandatory Frameworks during audits Result: Application of NIST RMF Matrix to categorize impact of threats and conducted security programs to mitigate risks during Security audits and training

• On-boarded for First line of support by implementing Security Monitoring during Outlook Migration for Centers for Medicaid Services (CMS) employees, contractors, and Fortune 500 clients, handling 20 calls daily and troubleshooting email account access• Managed Security access control by performing analysis on CMS employees PIV/CAC card expiration/access on a daily, ensuring user access control by 99%• Consistent and positive collaboration with Tier 2 to appropriately confirm accuracy of resolution steps and only escalating as a necessary standard.• Tier 1 Security as a Provisioning Manager for Endpoints using, Enterprise User Administration (EUA) as a user monitoring tool; securely managed user accounts using Active Directory and Access Controls always Result: Protected client/teammate PII information and assisted CMS with global Outlook email migration for Fortune 500 clients, handling calls for 30 minutes to an hour.

• Front line support in monitoring of up to 30-50 critical hosts/services a day, first line of support in a multi-client environment, handling calls for 20–30 clients daily, troubleshooting for those clients, and escalating, if necessary, Performed Access control policy by using Active Directory account management. • Performed account unlocks/password resets; offshore vessel support (phone triage) and ensured patch integrity for 30 devices weekly using Automate Control. • Managed security operations by executing Role Based Access Control security control when working in Active Directory Result: Maintained consistent and effective Access Control, media protection, and remote monitoring to keep company devices secure and clients safe from malicious threats.

• Exercised Tier 1 responsibilities in a high-paced work environment. • Maintained a stow consistency of 320 packages (jiffies & boxes) per hour. • Exhibited great listening skills, exemplary work, and team-player, eventually instructing associates into delegated positions/rolesSkills Utilized: Ability to lift to 50 lbs., troubleshooting device issues for associates, driver- assistant (DA assist).

• Experience in a high-paced work environment, optimized the workflow based on workload.• Created a positive work environment for partners and a consumer-friendly environment forcustomers. • Worked with 50 customers daily, delegating tasks appropriately to partners and foresawstandard operating procedures that were followed by newer employees.Skills Utilized: Exemplary customer service skills handling phone conversations (assuringcustomer satisfaction), crafting of all drinks as necessary, and serving samples to customers