Shon Thomas Email & Phone Number

Greater Atlanta Area

▪ Provides Technical support for 90,000 students, parent and teacher devices▪ Troubleshoot Mobile devices such as Apple products, surface Pro, Lenovo, Dell Chromebook▪ Assist with new roll-outs and deployments of new software▪ Solves all Tier 2 issues: escalate when necessary▪ Create and resolve tickets using service▪ Push software remotely to user’s devices▪ Move, restore and enable computers via Active Directory▪ Answers phone calls and respond to emails within the SLA▪ Image and configure laptops, desktops, iPhone and iPad devices.▪ Create template for imaging workstation PCs for deployment. ▪ Monitor Air watch and blocked sites▪ Add licenses, create member groups and change passwords within O365 Admin

Greater Atlanta Area

• Provides Help Desk technical support to identify and resolve client-user problems• Responds to telephone and email requests for technical assistance; answers questions and provides guidance; offers remote desktop assistance• Inputs client requests in problem management system ,creates work orders and trouble tickets; documents problems and resolutions in system.• Queries problem management system to generate reports; identifies additional and alternative solutions for problem solving.• Anticipates and responds to changing technical environment, reviews literature, attends meetings; develops problem solving skills.

Houston, Texas Area

• Selling a cleaning product door to door• servicing previous customers and creating new customers,• Leading a team of 15 people• training new potential sales men/women,• responsible for directly collecting $500.00 + daily (meeting daily sales quota)