Shona D. Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Integrating my hotelier experience in flight, alongside Emirates' renowned luxury standards, where every little detail counts.Working with ever-changing teams and leaders provide an environment that requires Emirates Cabin Crew to quickly adapt and form connections with each other to ensure high levels of service, safety and security.Team development.

Sydney, New South Wales, Australia

To assist when required in the Hotel Duty Manager Operations.

Sydney, New South Wales, Australia

Supporting, mentoring and leading a guest-centric team, providing anticipatory and personalised experiences for our guests.At Crown, we not only aimed to elevate the guest experience but also the team and individual experience of our colleagues. I placed a strong focus on the motivation of my mentees setting daily, weekly and monthly goals. Positive.

Sydney, New South Wales, Australia

First-hand, personalised interactions with our guests upon entering our five-star casino and resort property. Guest-experience focused on ensuring that expectations are met and exceeded on a daily basis.

Sydney, New South Wales, Australia

》Pre-opening Team at Little National Hotel Sydney 》2021 Travellers' Choice Best of the Best (Tripadvisor 2021)

Miami Beach, Florida, United States

》 Graduate Management Program at the W South Beach, FL within the Whatever/Whenever Department

Suzhou, Jiangsu, China

》A six month internship with the W Suzhou as a Management Trainee within the VIP Insider Team.

》Supervised team operations and led restaurant briefings

》Quickly mastered all aspects of the restaurant, bar and wine menus

》Trained co-workers and new hires

Leura, NSW

》Co-ordinated Food and Beverage events held by the SRC on a fortnightly basis.

》Supervised Food and Beverage students and led each team to accomplish service standards.

Leura, NSW

Jimboomba, QLD, Australia

Chetek, WI, USA

During summer 2016, I was one of the lead facilitators in outdoor recreation. On a daily basis I instructed, led and supervised canoeing expeditions, high rope challenges and team building activities.

Bachelor'S Degree, Business (International Hotel And Resort Management)

Activities and Societies: 2017 》BMIHMS Leura, Australia. 2018 》Joint Venture Program Suzhou, China 2019 》BMIHMS Sydney Campus, Town Hall

Cabin Crew License