Shonda Brown, Phd Email & Phone Number

Responsible for end-to-end project management across all functions within Evernorth Payer Solutions while ensuring connectivity to enterprise priorities and initiatives. Accountable for guiding the team across multiple functional areas and direct the development of solution plans to optimize delivery of the portfolio as well as other initiatives, enabling the strategy prioritized by executive leadership.

Strategic Planning and Execution. Management and oversight for strategic initiatives working with leaders across various organizations to manage and deliver strategic business solutions.

Part-time professor teaching courses in the School of Information Technology.

Direct management for project managers and business readiness analysts to support business and technology solutions to improve customer experience. Business Readiness Senior Manager. Lead a Business Readiness scrum team which ensures that our business stakeholders are ready to accept, leverage, and capitalize on technology and process improvements that enhance our customer’s experiences. Team deliverables include standard operating procedures (SOP), user… Show more Direct management for project managers and business readiness analysts to support business and technology solutions to improve customer experience. Business Readiness Senior Manager. Lead a Business Readiness scrum team which ensures that our business stakeholders are ready to accept, leverage, and capitalize on technology and process improvements that enhance our customer’s experiences. Team deliverables include standard operating procedures (SOP), user communications, user guide, training materials, as well as conduct training. This team functions as a scrum team that supports multiple Agile Release Trains. Third Party Vendor Intake Lead/Vendor Management. Lead the intake management and process improvements for a primary vendor partner to support end to end lifecycle for benefit/compliance updates. Established reporting tool to capture metrics that are used to monitor vendor adherence to contractual obligations and drive continuous improvements. Key contributor during vendor contract negotiations and responsible for engagement with the vendor to ensure project deliverables were met on time and within budget. Served as escalation point for internal project managers as well as vendor to help mitigate risks and issues. Project Manager Senior Manager. Managed project managers focused on delivery using the Waterfall methodology to support enhancements and new capabilities to enhance customer experience. Show less

Direct management for business analysts, quality assurance analysts, and consultants to support the various platforms that facilitates quoting and enrollment for individual products. Responsible for stakeholder communications, vendor management, intake, project management, risk management, testing, implementation, business readiness, and impact assessment for both project and production support initiatives. Sales Centers. Led and managed the implementation of four Sales Centers from… Show more Direct management for business analysts, quality assurance analysts, and consultants to support the various platforms that facilitates quoting and enrollment for individual products. Responsible for stakeholder communications, vendor management, intake, project management, risk management, testing, implementation, business readiness, and impact assessment for both project and production support initiatives. Sales Centers. Led and managed the implementation of four Sales Centers from inception, in addition to the oversight of modifications post implementation. Project included CRM implementation and management, call script creation/updates, training, call calibration, and participation in the development of the quality program.Online Quoting Partners (OLQ). Managed relationship with external vendor partners and responsible for quarterly updates. Instrumental in decision making for implementation of new partners. Show less

Project Manager. Responsibilities included all facets of project oversight from planning to implementation, post production support, resource management, interaction with various constituencies and budget management for the Software Development Life Cycle. Led team of analysts, developers, quality assurance analysts, external consultants, and near shore consultants. Responsible for coordination of activities with other project managers and ongoing communication with business stakeholders and… Show more Project Manager. Responsibilities included all facets of project oversight from planning to implementation, post production support, resource management, interaction with various constituencies and budget management for the Software Development Life Cycle. Led team of analysts, developers, quality assurance analysts, external consultants, and near shore consultants. Responsible for coordination of activities with other project managers and ongoing communication with business stakeholders and senior leadership team regarding project status. Served as CIP Coordinator. Developer. Responsibilities included assessment and interpretation of business requirements, system application development, testing and implementation for application modifications to support Life, Accident, and Disability. Show less

Volunteer serving as the webmaster of the church websites, go2bethany.com and abundantharvest.com. Responsibilities included managing a team to support the creation, management, and updating of the websites and any other technology requests .

Developer for the Producer Administration System.

Ph.D, Information Systems With Concentration In Information Security

Activities and Societies: Upsilon Pi Epsilon Honor Society IEEE ISACA ACM

Ms, Management Information Systems

Bs, Management Information Systems

Education record

Education record