Shonique Passenz Email & Phone Number

City Of Cape Town, Western Cape, South Africa

HR Admin support for SAGA (SA and Kenya)Maintain and ensure that relevant documents are upload into employee filesDesigning and building the employee intranetDevelopment and maintenance of Success FactorsEmployee wellness: assist in planning and coordination of wellness events and initiativesAssist with employee benefit: Medical Aid queries and Pension Fund discrepanciesFront-end administration of Psiber: leave management - leave queries; update of leave status; and insert of new leave balancesAssist with maintaining effective employee relations, as the first point of contact unless the HR BP is required and update liaison with employeesEmployee offboarding: exit interviews and payroll submissionProvide Payroll Support: Submissions to payroll; change of account details; salary and leave queriesRaise Purchase Orders on SAP: ensure that all documents are in order, follow-up with payments and POP’sMaintain document uploads for the team credit cardArrange team buildings, gifts and lunchesBook and coordinate all travel for HR at Head OfficeEmployee onboarding: documentation is collated; submitted to payroll and ensuring all digital accounts & equipment has been actionedRecruitment support: shortlisting candidates, background checks, setting up interviews, preparing interview guide, preparing offersFacilitated onboarding induction program for all new employeesCoordinate training sessions and maintain a record of attendance, compile monthly training report for global reporting and Senior leadership dashboard and upkeep of WSP report and supporting documentation for BBBEE auditsAdminister internal bursary study assistance applicationsMinute taking in Talent and Learning meetingsFront-end administration on Percipio: upload and upkeep of employee training; adding training journeys for employees; share various courses to upskill employeesDesign and distribution of employee engagement communication using canva

South Africa

• Provide information and guidance to prospective students about available academic courses, admission requirements, application procedures, and deadlines• Engage with prospective students to understand their specific needs,preferences, and pain points, often through active listening and probing questions• Develop a deep understanding of the institution’s services• Create and deliver exceptional communication of the institution’s services tailored to the prospective student• Respond to inquiries via email, phone, or in-person meetings, addressing questions and concerns to assist potential students in makinginformation decisions•Assist students in completing and submitting application forms, ensuring that all required documents, transcripts, and fees are included• Provide information about available financial aid options, scholarships, grants, and assist students in understanding the cost of attendance and financing their education• Maintain accurate records and database of prospective students,tracking their progress through the enrollment processProvide excellent customer service to prospective and current students, creating a positive and supportive experience throughout their journey