Shonit Kichloo Email & Phone Number

Canada

1) Spearheaded multi-million dollar SAP TM & EWM implementations for clients based in Canada & the USA. Ensured contract renewal and extension of engagements by another year2) Acted as the primary contact for stakeholder management, risk management, project planning, monitoring, reporting, budgeting, invoicing, resourcing and scheduling to ensure timely project delivery3) Enabled Technical and Functional teams to co-ordinate with client's business users & IT Leads, align on pending actions, issue mitigation steps and produce high quality deliverables for project success4) Certified in SAP Activate project implementation methodology and advocated for its global rollout

Toronto, Ontario, Canada

1) Identified & initiated implementation for cost and process improvement initiatives in Customer Care department focusing on Metering, Billing, Contact Center & Collections2) Addressed data discrepancies in OFSC & CC&B Integration with workarounds and design fixes for resolution3) Supported Implementation of regulatory projects as per IESO guidelines for AMI Upgrade

Bengaluru, Karnataka, India

1) Led end-to-end project management of multi-million dollar Order-To-Cash process transformation for the client, to replace their existing legacy systems with automated solutions in SAP, MuleSoft and HighRadius2) Drove daily and weekly governance calls and maintained Project board decks / scorecards to ensure efficient tracking of milestones defined in implementations for 20+ countries, across 5 releases over 3 years3) As an SME, reviewed, updated and maintained document repositories, RACI matrix and RAID logs4) Performed career development and annual appraisal responsibilities for 3 Consultants & Senior Consultants deployed in multiple projects across EY clientele5) Re-engineered the hiring pillar at EY under my partner, sourced, coordinated interviews and closed hiring of 100+ resources, across clients and technologies

Gurgaon, India

1) Led a team of 8 in OYO’s Central capabilities team to manage Operations of Pan-India Self-Operated business, comprising of 4500+ hotels with monthly operational expenses of up to 3 million USD2) Mapped customer journeys to identify customer pain points. Rolled-out process improvement and best-practice SOPs for employees & vendors to bring 80% improvement in guest unhappy index3) Handled P&L provisioning for Pan-India properties to track monthly expenses and profitability against targeted budgets, and thereby identify and recommend projects to improve cost / operational efficiencies4) Set-up 3 automated process improvements to reduce payment TAT by 75% and invoice rejection by 40%5) Delivered 4 Tech-Ops projects to decrease 90% cost due to Guest Not Paid/Cash Uncollected & 20% cost of laundry. Reduced total monthly expenses by 300K USD by vendor renegotiation and process standardization6) Developed and deployed multiple live dashboards for leadership to monitor current project status, individual resource efficiency, bottlenecks and invoice pendency

Hyderabad Area, India

1) Managed project resourcing and delivery of 6 clients with a combined portfolio of 500K+USD; grew 1 of the 6 clients from 100K to 300K USD by expanding and re-creating their delivery plan and scope 2) Collaborated with client’s leadership to create delivery timelines for 5 upcoming Agile MuleSoft projects3) Drove daily and weekly updates, monthly business review meetings with clients’ leadership and internal stakeholders to discuss upcoming sprints / risks and ensure timely signoffs on milestones

Madrid Area, Spain

Developed a digital marketing strategy for World Football Summit(WFS) as a part of Impact project; Modified content, technology and community involvement strategies to improve brand awareness

Madrid Area, Spain

Mapped customer journeys to identify pain points and thereby propose a strategy to improve customer experience; strategy was accepted for further deliberation by internal team at McDonalds

Mumbai Area, India

1) Product Owner for a Tier-1 utilities provider’s BAU Oracle Meter Data Management Production system2) Led a team of 5 to deliver PoCs and roadmaps for 4 new processes and 3 system upgrades3) Optimized the system and business process efficiency by 25%, reduced the server downtime by 20%4) Designed solutions for 8 business processes, carried out Risk and Gap analysis for best quality deliverables5) Generated reports to find bottlenecks and redundant tasks, which boosted the efficiency of team by 20%6) Planned and coordinated activities for Production Support ensuring 24*7 L2 / L3 support availability7) Developed 3 automation tools in Java which automated over 100 man-hours of work per month

London, United Kingdom

1) Deputed to Accenture UK to work from the client’s office and perform all of stakeholder management, including initial requirement gathering, queries/incident resolution, and onshore-offshore team co-ordination 2) Drove incident, change and release management to ensure 100% SLA compliance with live dashboard tracking 3) Carried out architectural changes to improve performance of 3 existing processes, enriching user experience and optimizing system performance by 10%; reduced daily incident count by 50%4) Proposed and implemented 6 change requests to streamline existing process and provide additional features for the Smart Metering Implementation (AMI), while generating 100K USD in additional revenue

Mumbai Area, India

1) Architected a software code change enhancing various functional and technical design parameters for 4 business processes ensuring project completion 1 month ahead of the budgeted timeline2) Spearheaded the transition of a proprietary platform from system integration to BAU state, thereby advancing the existing business processes and reducing man-hours by 40% for specific tasks3) Forecasted with use case diagrams, over 100 error scenarios and bottlenecks in multiple business processes; developed solutions and workarounds to resolve them and improve client satisfaction4) Trained over 10 resources in Accenture and client teams to work upon Oracle’s MDM application and Java

International Mba, Business Administration And Management, General, Honors (3.72 Cgpa)

Activities and Societies: Beta Gamma Sigma Honors Society Member

Bachelor Of Technology - Btech, Computer Science & Engineering, First Class (8.46 Cgpa)