Shorna Hossain Email & Phone Number

United States

-Implemented, supported, configured, helped in triaging Manhattan SAAS. Gathered requirements from client to implement modifications to existing base SAAS products.-Served as one of the primary point of escalation for production outages receiving incidents from application & infrastructure teams directly & helped in bringing it to closure.-Handled projects, assisted offshore and onshore lead consultants. Served as POC for multiple clients and internal teams. Demonstrated the ability to… Show more -Implemented, supported, configured, helped in triaging Manhattan SAAS. Gathered requirements from client to implement modifications to existing base SAAS products.-Served as one of the primary point of escalation for production outages receiving incidents from application & infrastructure teams directly & helped in bringing it to closure.-Handled projects, assisted offshore and onshore lead consultants. Served as POC for multiple clients and internal teams. Demonstrated the ability to work with R&D Infrastructure, different business units and Product team to bring various implementations and issues to closure.-Worked as functional team assistant investigating root cause issues and provided appropriate recommendations based on analysis Show less

Novartis, Dhaka, Bangladesh

• Developed and implemented data-driven brand strategies, resulting in a 20% increase in market share for key products.• Led cross-functional teams to execute promotional campaigns, adhering to SOPs and ethical guidelines, enhancing brand visibility and compliance.• Managed brand budgets and conducted market analysis to inform strategic decisions, optimizing marketing spend effectiveness by 25%.

Bachelor'S Degree, Computer And Information Systems

Problem Solving · R (Programming Language) · Microsoft Excel · Information Technology · User Training · Python (Programming Language) ·.

Bachelor'S Degree, Pharmaceutical Sciences