Shoua Thao Email and Phone Number

Adult Rehabilitation Mental Health Services (ARMHS) Worker● Provided individual counseling services to clients with various mental health disorders.● Provided treatment sessions using a variety of techniques, such as cognitive-behavioral therapy (CBT), solution-focused therapy, and mindfulness exercises.● Assessed the needs of clients and developed treatment plans in collaboration with multidisciplinary teams.● In order to ensure the safety and well-being of clients, provided crisis intervention and support in emergency situations.● Ensured that client records were accurate and up-to-date, as well as compliance with all regulatory requirements.

Donor Center Specialist● Regularly sought by employees, peers, and management for advice or assistance in leading teams or projects of varying scopes to be resolved or executed● Executed assignments of medium complexity, spearheaded solutions to defined problems with consistent application of technical knowledge and expertise● Facilitated efforts to prepare the donor center for an initial certification audit by the European Medicines Agency● Maximized individual performance improvement plans for employees to improve key performance indicators● Delivered sure-fire training to new employees in all areas of production as well as quality improvement● Hosted successful internal and external audits with a rating of 1 for three years

● Assessed each client's financial situation and developed a payment plan based on their individual circumstances.

● Provide advanced training to employees who are new to providing care in a secure memory care facility.