Sr. Data Specialist - VCare Call CentreEfficiently managed and processed orders for Healthsmart, a leading ecommerce platform for medical aids, utilizing Shopify and related ecommerce tools.Oversaw and streamlined the purchase order inflow from multiple channels including EDI queue, fax, and email, ensuring timely and accurate processing.Leveraged Oracle-based ERP NetSuite for comprehensive order management, including manual processing, CSV uploads, and EDI transactions.Coordinated with B2B customers to provide real-time updates on order status, estimated time of arrival (ETA) of items, invoicing details, and resolving order holds related to credit, future orders, and confirmations.Delivered exceptional customer support through calls, chat, and email, addressing inquiries and resolving issues promptly to enhance customer satisfaction.Managed digital marketing campaigns to boost online store visibility and sales, utilizing SEO, social media marketing, and email marketing strategies.Handled the processing of electronic return labels and return authorizations via the UPS site, ensuring efficient returns management.Analyzed ecommerce performance metrics and generated reports to optimize store operations and marketing efforts.

Senior Customer Support Executive (International Process) - No BrokerBridging the gap between international aspirations and Indian reality, I guide global clients to their perfect Indian residence and enroll them seamlessly into No Broker's services.Expertise in International Relocation:Intercultural Liaison: Foster exceptional relationships with international clientele, understanding their unique needs and navigating language and cultural barriers.Residence Matchmaker: Leverage in-depth knowledge of India's diverse housing market to match clients with ideal living solutions, addressing preferences, budgets, and location requirements.No Broker Navigator: Expertly guide clients through No Broker's service enrollment process, ensuring smooth onboarding and familiarizing them with platform functionalities.Data-Driven Approach:Excel Efficiency: Utilize advanced Excel functionalities to manage client information, track leads, and generate impactful reports, driving operational excellence.Performance Analyst: Regularly monitor key performance indicators (KPIs) and implement data-driven strategies to enhance customer satisfaction and optimize conversion rates.Communication Excellence:Multilingual Maestro: Fluently communicate with clients in English and (insert other languages), fostering trust and rapport across borders.Written Wizard: Craft clear, concise, and informative emails, reports, and proposals that ensure efficient communication and client understanding.Negotiation Navigator: Advocate for clients' needs and effectively negotiate lease agreements with landlords, securing favorable terms and ensuring a smooth transition.Impact:My comprehensive knowledge of the Indian housing market, data-driven approach, and commitment to exceptional customer service empower international clients to seamlessly navigate their relocation journey and confidently choose No Broker for their housing needs.