Shraddha H. Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Mumbai, Maharashtra, India

Here is a brief overview of the key tasks.· SPOC: As a single point of contact, my primary responsibility is to act as the main liaison between the company and the client post-sales. Additionally, I’m responsible for managing the client relationship, ensuring timely communication, and addressing any issues or concerns that the client may have.· Customer Onboarding: This involves creating user accounts for new customers and providing them with product training to ensure they can use the product effectively. Also, I need to keep up with the product and its new features, in order to communicate the information clearly and effectively to the users.· Hand-holding users in the initial stages of product usage: It's essential to ensure that new users get the most out of the product by providing guidance, advice, and support as needed during the initial stages of use.· Address Customer Support Queries: One of the key tasks is to address customer support queries and issues. Working closely with the technical team to identify and resolve any issues or problems that arise.· Upsell & Cross-sell to grow revenues: These are essential to grow revenues, and as a key contact point, being responsible for identifying new opportunities for the company to sell additional products or services to existing clients.· Explore Product Sales in Customer’s International Locations: Depending on the scope of the company, explore product sales opportunities in the client's international locations. This could involve coordinating with other teams to expand the product offering or making recommendations for future product development.· Enhance User Adoption: It is important to drive user adoption by identifying potential roadblocks, developing strategies to increase user engagement, and continually monitoring user satisfaction levels to ensure customer retention.

Mumbai, Maharashtra, India

As an Accounts Manager, I am responsible for the following KPIs:• Services Revenue: Consulting/Training/TAM• Improved Customer Advocacy, and Adoption• Customer Engagement and documented Success Plans• Account RenewalsMy role as a CSE can be described as the following • Defining and executing customer success and adoption strategy to ensure smooth onboarding and growth in the account• Collaborating with the leaders to develop a Success Plan that defines success criteria, measurable outcomes, and an execution strategy• Retaining customers through continuous engagement, iteration, and improvement of their Success Plan during the entire lifecycle• Engaging with the teams to deliver on customer success strategyAchievements:- Was awarded as the "Emerging Star" within the CS Team.

Mumbai, Maharashtra, India

Mumbai Metropolitan Region

As a Customer Success Executive I• Enhanced client success by guiding them towards achieving company objectives through effective product adoption strategies.• Ensured seamless client onboarding experiences, optimizing product utilization and satisfaction from day one.• Leveraged customer feedback to continuously enhance the overall client experience, driving improvements and fostering loyalty.• Collaborated closely with internal teams to swiftly address issues and deliver timely solutions, ensuring client satisfaction.• Proactively identifed upsell and cross-sell opportunities tailored to client needs, contributing to revenue growth and business success.• Partnered with account management to nurture strong client relationships, facilitating contract renewals and maximizing client satisfaction.

Mumbai, Maharashtra, India

- Assisted chefs in food preparation and helped run the assigned stations.- Reviewed and accurately reproduced recipes to produce standardized dishes and sustain quality benchmarks.- Maintained cleanliness of all kitchen areas, and assisted kitchen staff to clean, store, and maintain all kitchen equipment, supplies, and food inventories.

- Maintained an updated database of guest check-ins checkouts and fees- Managed multiple phone lines while attending to guest issues.- Maintained an updated inventory of front office supplies.- Coordinated with other staffing departments to ensure solid guest relations.- Responded to guest complaints in a professional courteous manner.

Postgraduate Degree, Professional Selling

Bsc, Hospitality Administration/Management