Shraddha Katole Email & Phone Number

Toronto, Canada Area

• Gather key acceptance Entry and Exit Criteria for UAT testing and QA testing.• Design UAT test strategies and create test plan.• Monitor and analyze QA testing. Retest major issues found during QA testing.• Managing a team of external and internal testers, reviewing test cases and supervising execution of test cases and results.• Participating in sprint reviews, product feature reviews and product backlog refinement sessions to understand testing impacts.• Regularly reviewing deferred/aging defects to ensure they are being incorporated in future sprints.• Collaborate with various teams to capture test data requirements and find if there is any gap in the requirement and features designed.• Ensuring data integrity and quality of test plans, test cases, defects; enforces JIRA standards.• Successfully completed multiple rounds of testing and improved the product before every new release.• Conduct training session for Sales and Customer Support teams after every deployment to explain new features in the application.• Contribute to Release notes to capture all the new features in detail.

Mumbai Area, India

• Successfully helped in developing internal loan booking system by gathering business concepts, customer requirements and communicating to IT team. Leading the development of the system which helped the sales/credit/operations team to login cases in system instead of processing it manually.• Conducted reviews and walkthroughs with directors, senior leaders and all stakeholders on test plan, new business policies and current project status to improve performance, manage expectations and effectively establish target plans • Successfully completed the system launch within scope, budget and timelines in turn reduced loan processing time from 15-20 days to 5-7 days.• Trained and mentored junior team members for testing and requirement gathering throughout the project life cycle. • Collaborated with development team to create the customer journey/workflows using Lucid charts for various products. Helped in developing user manual guide for processes.• Conducted front end system training and workshops for sales and credit team which resulted in faster processing of loans and in turn provided faster service to customers.• As a Business analyst conducted pre-deployment Business Acceptance testing, multiple rounds of (UAT) User Acceptance testing. Monitored and resolved all the issues that arrived when the system was moved to production.• Developed detailed use cases and validated data points and financial output before the system launch.• Identified areas for improvement and made appropriate recommendations to management pertaining to best practices, processes, templates, workflows and methodologies.

Mumbai, Maharashtra, India

•Collaborated with business and IT in transforming and developing Loan booking system to provide technology solutions to the organization for enhanced service development.Conducted pre-deployment Business Acceptance testing, multiple rounds of (UAT) User Acceptance testing using test scenarios. Monitored and resolved issues using JIRA during system production.Conducted training and knowledge transfer sessions across locations post system launch which helped junior team members to reduce the case processing time by 60%.Facilitated discussions between business, end users and external vendors for system development activities such as running meetings, presentations, huddle, specifications etc.• Checking and analyzing Credit Bureau reports such as Equifax, CIBIL Transunion and Experian for individual and company both.• Underwriting of approx 50 cases per month by providing working capital loans under supply chain finance segment, applied from branches across country.• Review credit worthiness, Credit Appraisal Memo and decision (Sanction/Reject) of loan proposals as per bank’s credit policy and in compliance with regulatory requirement.• Responsible for management of existing portfolio by conducting regular portfolio review, overdue management and renewal of loans/limits.• Overdue management which includes daily monitoring of overdue, follow up with relationship managers, conducting joint call with customers to understand reasons for delay and identify best solutions within timeline.• Supervised and managed two team members.• Delivery of agreed TAT (Turn around time) and conducting training for business counterpart as well as new joinees.

Mumbai Area, India

•Designed and implemented KRA/KPI (Key Performance Indicator) scorecard known as “My Scorecard Application” for 350 credit managers across country.The application consisted of 6 KPI’s finalized by top management and HR team which was developed in co-ordination with IT team to process the payouts, bonus and increment for all the credit managers on quarterly and annual basis. Performed multiple rounds of testing to check all the parameters are calculated accurately for every team member and are correctly adding up and mapped to the respective line managers.The system helped the credit managers to track their performance for every case on regular basis. Automated Dashboard reports such as delinquency report, Non-starter reports, Login, Sanction but undisbursed cases for easy tracking and reviewing.Worked on data quality project to improve the quality from 60% to 95% which is reported directly through automated systems to Credit bureaus such as CIBIL Transunion, Equifax and Experion. Gathered requirements from Credit Underwriting team to work on strategy project and designed Work in Progress report along-with IT team for all live cases which helped the credit managers to improve the Turn Around Time by prioritizing their cases and thereby improved the TAT ratio.

Master Of Business Administration - Mba, Finance, General

Master's in Management Studies from Mumbai University.

Bachelor Of Engineering - Be