Shraddha Patel Email & Phone Number

Toronto, Canada Area

• Analyze Requirements Documents and Functional Specification Documents for gap analysis and development of test plans, test scenarios, and test cases
• Write and review test cases to ensure all requirements are covered properly according to Functional Specification Documents, Change Requests, and updates
• Perform Manual Testing, System Integration Testing, and UAT Testing following Agile Methodology to ensure that customized Intelex applications meet requirements and functions properly
• Submit and prioritize defects using an in-house defect tracking tool to ensure the issues are addressed and fixed promptly
• Perform mobile testing to determine defects and ensure best functioning
• Work closely with the QA team, consultants, and project managers to resolve how stoppers to help meet the deadlines

Toronto, Ontario, Canada

• Manage a fast-paced queue of support inquiries and requests.
• Assess support inquiries to identify whether issues are system or user-related.
• Communicate with customers through the Intelex ticketing system, phone, and/or email to optimize issue resolution.
• Troubleshoot and debug qualified system issues.
• Investigate and analyze the root cause of qualified system issues.
• Categorize, and document qualified system issues for the Research and Development Department.

Toronto, Canada Area

❖ Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced❖ Consult user guides, technical manuals and other documents to research and implement solutions❖ Emulate or reproduce technical problems encountered by users❖ Provide advice and training to users in response to identified.

RBRO Solution, Canada

ϖ Met with the project manager to learn the basic working of projectϖ Converted project libraries to C# by implementing new REST APIϖ Wrote Unit Test for every module to assure the quality of the projectϖ Worked on a remote server using VMWare Workstation and Visual Studioϖ Worked with an experienced developer to work on projectϖ Developed various diagrams.

ϖ Worked with senior developer to manage and design the complex projectsϖ Joined team meeting to learn about development of project scopeϖ Developed front end and back end coding for the projectϖ Develop concepts, design, project flow and ensure deliverables milestones are metϖ Maintained schedule and on time delivery of modulesϖ Worked in a team of 7.

Advance Diploma, Computer Software Engineering, 3.8/4.5

Activities and Societies: Participated in Tech Fair at Centennial College to represent a RBRO Solutions project based on REST APIs on.

Bachelor'S Degree, Information Technology, 8.5/10

Activities and Societies: Participated in the Technical Fair at college. Awarded with scholarship for gaining highest CPI (CGPA) in the.