Shraddha Patel Email & Phone Number

Toronto, Canada Area

• Analyze Requirements Documents and Functional Specification Documents for gap analysis and development of test plans, test scenarios, and test cases• Write and review test cases to ensure all requirements are covered properly according to Functional Specification Documents, Change Requests, and updates• Perform Manual Testing, System Integration Testing, and UAT Testing following Agile Methodology to ensure that customized Intelex applications meet requirements and functions properly• Submit and prioritize defects using an in-house defect tracking tool to ensure the issues are addressed and fixed promptly• Perform mobile testing to determine defects and ensure best functioning • Work closely with the QA team, consultants, and project managers to resolve how stoppers to help meet the deadlines• Investigate QA-related issues using a systematic root cause analysis approach to ensure quality issues are thoroughly investigated and measures are taken to address them

Toronto, Ontario, Canada

• Manage a fast-paced queue of support inquiries and requests. • Assess support inquiries to identify whether issues are system or user-related. • Communicate with customers through the Intelex ticketing system, phone, and/or email to optimize issue resolution. • Troubleshoot and debug qualified system issues. • Investigate and analyze the root cause of qualified system issues. • Categorize, and document qualified system issues for the Research and Development Department. • Ensure customer requests are acknowledged and resolved within service level agreement times. • Keep customers up to date on cases pending confirmation when applicable. • Work closely with various departments to ensure solution resolution and excellent customer service. • Acquire, maintain and apply detailed knowledge of Intelex’s products and applications. • Identify and document opportunities for improvement based on customer suggestions. • Work closely with Research and Development and the Quality Assurance teams to move issues through the software release process. • Maintain a consistent number of open/closed tickets and customer satisfaction scores.

Toronto, Canada Area

❖ Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced❖ Consult user guides, technical manuals and other documents to research and implement solutions❖ Emulate or reproduce technical problems encountered by users❖ Provide advice and training to users in response to identified difficulties❖ Provide business systems, network and internet support to users in response to identified difficulties❖ Collect, organize and maintain a problem and solutions log for use by other technical support analyst❖ Participate in the redesign of applications and other software

Rbro Solution, Canada

ϖ Met with the project manager to learn the basic working of projectϖ Converted project libraries to C# by implementing new REST APIϖ Wrote Unit Test for every module to assure the quality of the projectϖ Worked on a remote server using VMWare Workstation and Visual Studioϖ Worked with an experienced developer to work on projectϖ Developed various diagrams and documentation for the projectϖ A desktop document management system for the lawyer needs to be change into an online version which can be accessed at anytime and anywhereϖ We wrote the modules using REST API Libraries without getting access to the front end of the system as it was not developedϖ The system can be used by the lawyers to manage their tons of documents for various clients. Also there can be a special access laid onto the documents and the folders for the special access by the user.

ϖ Worked with senior developer to manage and design the complex projectsϖ Joined team meeting to learn about development of project scopeϖ Developed front end and back end coding for the projectϖ Develop concepts, design, project flow and ensure deliverables milestones are metϖ Maintained schedule and on time delivery of modulesϖ Worked in a team of 7 developers to gain experience and skillsϖ Used Visual studio (.Net) for back-end, MYSQL for the database and AJAX, HTML, CSS for the development of front end.

Advance Diploma, Computer Software Engineering, 3.8/4.5

Activities and Societies: Participated in Tech Fair at Centennial College to represent a RBRO Solutions project based on REST APIs.

Bachelor'S Degree, Information Technology, 8.5/10

Activities and Societies: Participated in the Technical Fair at college. Awarded with scholarship for gaining highest CPI (CGPA).