Shraddha Chavan Email & Phone Number

Stirling, Scotland, United Kingdom

Responsibilities involved: 1. Create, update, and regularly review support plans to ensure they are current, evidence-based, and reflective of individuals' needs and preferences. 2. Foster interdependence by establishing and nurturing effective professional relationships with individuals' families, friends, and other relevant stakeholders. 3 .Advocate on behalf of individuals by engaging with statutory and voluntary organizations, facilitating connections with community groups, and fostering support networks.4. Adhere to human-rights-based processes and systems to ensure equitable access to information necessary for informed decision-making, including maintaining electronic records, file notes, risk assessments, incident reports, and recording sheets.

Pune, Maharashtra, India

1.Managed and mentored team of 7 members to deliver exceptional client service.2.Monitored operations to ensure team followed relevant procedures and worked towards defined KeyPerformance Indicator (KPI) targets.3.Evaluated team performance and provided constructive feedback to improve daily goal achievement.Completed audits and risk assessments to achieve regulatory compliance.4. Implemented process improvements that increased workflow efficiency by 20% resulting in improvedcustomer satisfaction ratings.5. Awarded twice Certificate of Appreciation for fulfilling the job within deadline

Pune Area, India

1.Received training in the Operation Support Team, acquiring knowledge of process responsibilitiesand skills.2. Contributed to achieving monthly target goals within the set deadlines.3. Earned a Certificate of Achievement and advanced to Senior Operation Executive after two years inthe role.

Master Of Science - Ms, Psychology

Activities and Societies: Peer Support GroupModules studied: Qualitative and Quantitative research, Developmental psychology, Individual.

Bsc, Computer Science, A

Learned software languages- C, C++, Java, SQL, Python, DBMS Used IT tools - Microsoft suite, Visual Studio, Oracle Java, Linux