Sai Sravan Sunkara Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

- Proven track record of nurturing and expanding client relationships across the Americas, Canada, and the UK. Responsible for overseeing the entire client lifecycle, from onboarding to retention, while ensuring exceptional satisfaction levels.- Specialized in understanding client objectives, expectations, and long-term goals, translating them into effective implementation strategies. Skilled in configuring solutions to align seamlessly with client needs.- Cultivated trusted advisor status with clients, driving continuous value delivery and fostering strong, strategic partnerships.- Took a proactive approach to client engagement, establishing regular touchpoints to offer tailored solutions and address evolving needs.- Acted as the voice of the customer, collaborating cross-functionally with product, engineering, sales, and support teams to ensure a cohesive and informed customer experience.- Leveraged usage data to identify and mitigate churn risks, engaging with at-risk clients to understand underlying issues and implement retention strategies.- Partnered with senior leadership to optimize Customer Success processes, identifying areas for enhancement and implementing initiatives to elevate the customer journey.

Bengaluru, Karnataka, India

- Managed and nurtured relationships with over 80 key accounts, totaling a revenue base exceeding $350K USD across diverse regions including the Americas, Canada, EMEA & APAC.- Led comprehensive onboarding processes, delivered tailored training sessions, and consistently enhanced adoption rates to ensure client satisfaction and retention.- Crafted customized success journey plans aligned with each client's short-term objectives and long-term goals.- Proactively identified expansion, cross-sell, and upsell opportunities to drive sustainable growth and maintain a healthy Net Revenue Retention (NRR) rate.- Fostered cross-functional collaboration with sales, product development, marketing, and support teams to address client queries promptly and provide platform optimization recommendations.- Recognized and cultivated successful client partnerships, facilitating their participation in sharing success stories and contributing to case studies.- Engaged closely with globally recognized brands such as Globant, GEICO, Adidas, ViacomCBS, Walmart, Sam's Club, Facebook, Pegasystems, Philips, Siemens, Santander Brazil, and AMFAM.

Chennai Area, India

Chennai Area, India

- Orchestrated relationships with 25+ clients, overseeing a revenue stream of 50 Lakhs. Responsibilities included client onboarding, platform training, fostering adoption, and ensuring retention, while driving upsell/cross-sell initiatives to meet revenue objectives.- Spearheaded efforts to decrease churn rates and enhance customer lifecycle and value.- Recognized and cultivated successful client partnerships, evidenced by participation in showcase shoots, case studies, and testimonials.- Managed end-to-end client relationships, from initial engagement to ongoing support and satisfaction.- Strategically identified opportunities for growth within existing client accounts, driving revenue expansion.- Acted as a trusted advisor to clients, delivering insights and best practices to maximize their investment.- Demonstrated a commitment to customer success through proactive engagement and continuous support.

Chennai Area, India

Chennai Area, India

- Contributed to the Application Management System team, providing crucial support to Talent Acquisition functions across the US, APAC, and EMEA regions by screening and shortlisting resumes.- Played an integral role in the Sourcing Team in India, handling initial sourcing, screening, and shortlisting activities for review by tech panels and hiring managers.- Generated insightful weekly and monthly reports based on screening and shortlisting efforts, presenting key findings to leadership.- Sourced and shortlisted profiles across multiple levels in Software Development, Data Analytics, and Business functions.- Demonstrated hands-on expertise in resource mapping, aiding Talent Acquisition partners in making informed decisions for their hiring strategies.- Conducted bi-weekly knowledge transfer sessions with senior Talent Acquisition partners, gaining deeper insights into niche skill-set requirements specific to various technology functions and units within the organization.

Chennai Area, India

- Led end-to-end recruitment efforts spanning entry to mid-senior levels.- Proactively sourced candidates, ranging from fresh graduates to experienced professionals, via job portals to meet project requirements.- Orchestrated initial interviews to assess candidate skill sets and suitability.- Coordinated comprehensive interviews with technical panels and project managers, gathering valuable feedback to align with project needs.- Maintained regular communication with trainers and quality coaches to monitor the progress of new hires.- Facilitated salary negotiations, background verification, documentation, and onboarding for selected candidates.- Engaged in weekly floor walks to foster employee relationships and generate referrals through the Bring Your Buddy program.- Maintained detailed weekly reports, ensuring stakeholders were consistently updated.- Recruited for diverse positions including Technical Support Engineers, Application Engineers, Desktop Support Engineers, Network Engineers, Customer Support Executives (Voice & Non-Voice), Language Specialists (Japanese, French & German), Technical & Communication Trainers, Voice Coaches, Quality Analysts, Team Leads, and Operations Managers at mid-senior levels.

Chennai Area, India

- Oversaw all HR functions, ensuring seamless operations across the department.- Conducted bi-weekly client meetings to gather information on open positions and requirements.- Collaborated closely with the director to identify suitable candidates based on job descriptions.- Scheduled and conducted candidate screenings, shortlisting profiles based on skill sets.- Coordinated post-interview processes, including client and candidate communication, salary negotiations, background verification, and documentation.- Briefed shortlisted candidates on company policies, terms, and conditions.- Led classroom sessions and induction/orientation programs for new employees and interns.- Managed exit formalities and full & final settlements for departing employees.- Facilitated bi-weekly team engagement sessions to address challenges and enhance workplace satisfaction.

Chennai Area, India

Bachelor’S Degree, Information Technology

High School, Computer Science