Dionne Rodrigues Email & Phone Number

• Facilitates effective prioritization of tasks and features based on business objectives and customer needs.
• Enhances product competitiveness and market relevance by delivering differentiated features and capabilities.
• Aligns product roadmap and development efforts with customer expectations, leading to increased adoption and loyalty.
• Establishes timely and effective resolution of customer issues, maintaining high levels of satisfaction and trust.
• Manages effective backlog… Show more
• Manages effective backlog management and sprint planning, optimizing team efficiency and productivity. Show less

• Provided insights into product performance and market trends to enhance the understanding of user behaviour and preferences.
• Guided strategic decision-making in feature development to maximize impact and value.
• Enhanced customer satisfaction and retention by addressing their specific requirements.
• Facilitated collaboration and alignment between development teams and stakeholders.

• Communicated directly with clients and sales advisors to provide an exceptional customer service experience
• Updated databases when assembling new stock, preparing purchase orders, and revising sales records
• Supported the Managing Partner and other department heads in managing schedules and maintaining bank records and other confidential documents

• Managed and analyzed the version support for 50+ software development tools by creating user stories and prioritized ticket backlog for the engineering team
• Spearheaded the full redesign and implementation of the version support process resulting in improved team efficiency and stakeholder satisfaction
• Conducted investigations through business reports to highlight the needs of customers, designs of features, and possible ROIs and KPIs for the company

Vancouver, British Columbia, Canada

• Assisted the Human Resource Department with various projects such as the creation and quality control of job description templates and benefits packages as the department transitioned to a new HR Management System
• Exhibited strong attention-to-detail through maintaining department files and databases such as SharePoint and Lanteria
• Communicated with department heads via email to ensure all outstanding action items and deliverables are met

Vancouver, Canada Area

• Analyzed financial statements of a company and worked with Microsoft Excel data to assist department heads with developing the department’s budget for the new fiscal year
• Handled stakeholder’s personal information to ensure the compliance of PIPEDA and other company privacy regulations
• Conducted extensive research on the Indigenous community through a presentation to department heads to increase awareness and interest in the Indigenous Strategy and Financial Literacy Program
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• Developed and implemented a consultation record for the department by documenting all stakeholder communication in Microsoft Excel in order to help progress the initiative Show less

• Managed in-person and email communication with external stakeholders including advisors, sponsors, and charities
• Oversaw the selection, planning, and execution of all volunteer opportunities for the 2020 SFU JDC West Team, raising over $5,000 in monetary donations with a total of 325 volunteer hours
• Spearheaded various social events that entailed booking venues, developing contracts, and acquiring permits
• Led a team of 7 to successfully execute various charity fundraisers… Show more
• Led a team of 7 to successfully execute various charity fundraisers and celebration events for 50+ competitors and 200+ stakeholders Show less

• Expanded relationships with sponsors and companies while fundraising a target of $15,000 on behalf of 8,000 undergraduate business students
• Conducted thorough research and identified main points of compatibility to increase the success rate of targeting sponsors

• Successfully secured over $2000 of in-kind sponsorship through negotiation with local businesses
• Collaborated with a team of 7 to plan and execute a 4-day event within 4 months
• Developed strong leadership skills through hiring and managing 48 volunteers to produce a successful event

• Ensured customer satisfaction when helping customers select different products by demonstrating a strong understanding of product knowledge and style trends
• Successfully achieved a fast-paced retail store meeting daily and monthly sales targets