Dionne Rodrigues Email & Phone Number

• Facilitates effective prioritization of tasks and features based on business objectives and customer needs.• Enhances product competitiveness and market relevance by delivering differentiated features and capabilities.• Aligns product roadmap and development efforts with customer expectations, leading to increased adoption and loyalty.• Establishes timely and effective resolution of customer issues, maintaining high levels of satisfaction and trust.• Manages effective backlog… Show more • Facilitates effective prioritization of tasks and features based on business objectives and customer needs.• Enhances product competitiveness and market relevance by delivering differentiated features and capabilities.• Aligns product roadmap and development efforts with customer expectations, leading to increased adoption and loyalty.• Establishes timely and effective resolution of customer issues, maintaining high levels of satisfaction and trust.• Manages effective backlog management and sprint planning, optimizing team efficiency and productivity. Show less

• Provided insights into product performance and market trends to enhance the understanding of user behaviour and preferences.• Guided strategic decision-making in feature development to maximize impact and value.• Enhanced customer satisfaction and retention by addressing their specific requirements.• Facilitated collaboration and alignment between development teams and stakeholders.

• Communicated directly with clients and sales advisors to provide an exceptional customer service experience • Updated databases when assembling new stock, preparing purchase orders, and revising sales records• Supported the Managing Partner and other department heads in managing schedules and maintaining bank records and other confidential documents

• Managed and analyzed the version support for 50+ software development tools by creating user stories and prioritized ticket backlog for the engineering team• Spearheaded the full redesign and implementation of the version support process resulting in improved team efficiency and stakeholder satisfaction• Conducted investigations through business reports to highlight the needs of customers, designs of features, and possible ROIs and KPIs for the company

Vancouver, British Columbia, Canada

• Assisted the Human Resource Department with various projects such as the creation and quality control of job description templates and benefits packages as the department transitioned to a new HR Management System • Exhibited strong attention-to-detail through maintaining department files and databases such as SharePoint and Lanteria • Communicated with department heads via email to ensure all outstanding action items and deliverables are met

Vancouver, Canada Area

• Analyzed financial statements of a company and worked with Microsoft Excel data to assist department heads with developing the department’s budget for the new fiscal year • Handled stakeholder’s personal information to ensure the compliance of PIPEDA and other company privacy regulations• Conducted extensive research on the Indigenous community through a presentation to department heads to increase awareness and interest in the Indigenous Strategy and Financial Literacy Program •… Show more • Analyzed financial statements of a company and worked with Microsoft Excel data to assist department heads with developing the department’s budget for the new fiscal year • Handled stakeholder’s personal information to ensure the compliance of PIPEDA and other company privacy regulations• Conducted extensive research on the Indigenous community through a presentation to department heads to increase awareness and interest in the Indigenous Strategy and Financial Literacy Program • Developed and implemented a consultation record for the department by documenting all stakeholder communication in Microsoft Excel in order to help progress the initiative Show less

• Managed in-person and email communication with external stakeholders including advisors, sponsors, and charities • Oversaw the selection, planning, and execution of all volunteer opportunities for the 2020 SFU JDC West Team, raising over $5,000 in monetary donations with a total of 325 volunteer hours • Spearheaded various social events that entailed booking venues, developing contracts, and acquiring permits • Led a team of 7 to successfully execute various charity fundraisers… Show more • Managed in-person and email communication with external stakeholders including advisors, sponsors, and charities • Oversaw the selection, planning, and execution of all volunteer opportunities for the 2020 SFU JDC West Team, raising over $5,000 in monetary donations with a total of 325 volunteer hours • Spearheaded various social events that entailed booking venues, developing contracts, and acquiring permits • Led a team of 7 to successfully execute various charity fundraisers and celebration events for 50+ competitors and 200+ stakeholders Show less

• Expanded relationships with sponsors and companies while fundraising a target of $15,000 on behalf of 8,000 undergraduate business students• Conducted thorough research and identified main points of compatibility to increase the success rate of targeting sponsors

• Successfully secured over $2000 of in-kind sponsorship through negotiation with local businesses • Collaborated with a team of 7 to plan and execute a 4-day event within 4 months • Developed strong leadership skills through hiring and managing 48 volunteers to produce a successful event

• Ensured customer satisfaction when helping customers select different products by demonstrating a strong understanding of product knowledge and style trends • Successfully achieved a fast-paced retail store meeting daily and monthly sales targets