Shrawan Thupalli Email & Phone Number

Redwood City, Ca, Us

New York, Ny, Us

Sunnyvale, California, Us

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

>>Product Manager - Utilization Management & Case Management Platform (Highmark Health Systems)- Led a team of 2 product managers and 6 designers through product discovery, facilitated design thinking sessions with users, stake holders and c-suite executives- Conducted competitor analysis to explore the Utilization Management and case management space.- Conducted cost benefit analysis and created a prioritized product road map to ensure increased user experience and reduce non-value add admin work- Notable: Defined product metrics and aligned with corporate strategic goals to get an annual savings of over $4M based on implemented features

Pittsburgh, Pennsylvania, Us

As a Management Consultant for a healthcare provider my experience has been three fold- >>Product Discovery Manager for a healthcare Quality Management System- Interviwed customer, leadership, external stakeholders and team to create a product vision and understand the expected goals of the product-Led the team through product design and ideation phases for feature development-Create a product backlog and ensure delivery through AGILE methodologies>> Product Owner-Engineered features based on requirements from clients for a Insurance Product Creator-Prioritized features based on a MVP - MMP - Bells and Whistles timeline.-Translated requirements to tech & QA teams with discussions around database design, front end development and code management along the traditional software development lifecycle.-Instrumental in maintaining senior client relationships; Adopted a form of AGILE that best suited the client organizational constraints >> Experience Design- Incorporated Human Centered Design principles for the discovery phase - Developed the overall interaction design framework including the design principles for the application to depict the mind map of the users>> Service Design & Process Improvement- Instrumental in enabling change in the customer care experience by creating service blueprints and customer journey maps for customers calling the call center- Conducted and chaired ideation sessions with SMEs to understand pain points - Identified and improved gaps in the member communication processes to comply & reduce penalty exposure due to Affordable Care Act mandate

Qgol Infosystems is a start-up offering a Quality Intelligence Platform on the cloud which enables enterprises to implement SPC (Statistical Process control) across multiple locations.As an initial member of the team I wore multiple hats as described below->> Data ScientistImplemented a Statistical Process control tool for manufacturing enterprises; Analyzed data generated from the process ( primarily around anomaly/fraud detection); delivered actionable insights >> Account ManagementManaged interactions with C-Suite executives in the manufacturing industry>> Business DevelopmentDelivered sales pitch involving up selling and cross selling for existing customers Identified potential new customers in healthcare industry

Finesse Apparels is a greenfield flat knit manufacturing unit with a revenue of over $500,000 which exported garments to European and Middle Eastern countries. As a Founder Director, I was involved in the ideation, creation, set-up and all day to day operations.- Created the project plan and raised capital from financial institutions- Acquired a mix of automatic, semi automatic and manual machines to maximize profitability based on projected order book and labour wages- Acquired land and designed building to meet SA 8000 social accountability standards- Managed client relationships and expectations. Ensured a full order book at all times. - Led a work force of over 100 employees

-Organized the Tech fest at college, the first International festival at VIT. -Introduced novel ways to raise funds through sponsor participation. -Implemented processes as mandated by ISO (International Organization for Standardization) and started the documentation process to certify the event.

Master'S Degree, Information Systems Management - Data Analytics

Bachelor'S Degree, Mechanical Engineering Specialization In Energy