Shreshthi Jain ☁ Email & Phone Number

New York

● Devised and implemented a roll-out strategy based on 5 business territories and user distribution for global distribution organization for 1500+ users.● Fabricated migration strategy of 3 business units from isolated Salesforce org to highly customized principal Salesforce instance for 500+ users. Included process optimization, process redesign, and development of new process/policies.● Pro-actively developed reports and dashboards to support and monitor user adoption, daily activities, logins via mobile and other KPIs. Integrated and developed reporting mechanism in Tableau using Salesforce real-time data for robust drill-down mechanism and better visualization.● Led cross-functional coordination and scheduling with multiple teams ensuring aligned technical resolutions, consistent delivery timeline and co-ordinated communication to business users.● Responsible for building configurable and scalable Salesforce solutions bringing down apex code development by 30%.● Accomplished successful migration of user groups and data from legacy systems, sources include SAP-ECC, SAP-CRM, Marketing databases, ACT CRM, excels, etc.● Documented use cases, BRDs, Salesforce requirements and product roadmaps for multiple implementations utilizing tools like JIRA, Agile Accelerator, Remedy, ServiceNow, etc.● Analyzed data, conducted surveys and focus groups to facilitate the gathering of business needs and requirements.● Created, maintained and updated security policies and access rights using role hierarchy, security, profiles, permissions and sharing rules.● Well-versed in Salesforce configurations including workflows, visual flows, process builders, approval processes, sales processes, page layouts, lightning record pages.

Pune Area, India

• Delivered products/services to multiple, globally distributed clients in hi-tech and telecom domains.• Facilitated Canada-based telecom giant to upscale productivity by migrating crucial customer support from Microsoft Dynamics CRM to Salesforce CRM in five months for 100+ users.• Translated client requirements into use cases, user stories and process flows to simplify the design.• Prepared data model in SFDC - including custom objects and fields, validation rules, workflows, approval processes and process builder.• Facilitated and walked through requirement gathering and planning sessions with business teams to collect the business, security and service level requirements.• Enabled Salesforce1, allowing access to real-time reports and dashboards, easy collaboration, managing sales and service processes via mobile application, thus, increasing productivity.• Created and customized 15+ reports/dashboards to measure key performance indicators essential to business.• Actively participated with third parties for enabling logical flow and manipulation of data, using REST and SOAP API calls.• Involved in creating an upscale prototype integrating CloudSense, Zuora and Salesforce resulting in mature sales process and automated billing, commerce and finance operations.• Integrated Salesforce with FPX, NetSuite, PartnerNet and Workday for enabling logical flow and manipulation of data, using REST and SOAP API calls.• Extensively experienced in data analysis, data cleansing, data normalization, data migration using Salesforce.com Data Loader.• Developed new business by providing customer demos, building prototypes and training of end users. Documentation provided –Configuration handbook, system description fields, customization workbook, process flows etc.MODULES:• Service Cloud: Cases, Solutions, Customer Portal, Web to Case, Email to Case, Task.• Sales Cloud: Campaigns, Leads, Web to lead, Accounts, Contacts, Opportunities, Entitlements, Partner Portal

Pune Area, India

• Successfully administered Salesforce.com org with 1100+ users.• Managed user security and access utilizing roles and profiles for 1000+ users.• Configured and managed single sign-on using Security Assertion Markup Language (SAML).• Automated user deactivation mechanism for a high-tech client leading to saving of 60+ user licenses per month.• Extensively implemented the Salesforce.com processes related to lead management, opportunity and case management.• Broadly utilized sandboxes for testing and migration of code to the production instance.• Enabled and utilized 5+ third-party apps from AppExchange.

Doctor Of Philosophy - Phd, Information Technology

Master Of Science - Ms, Project Management

Master’S Degree, Management Information Systems, General

Integrated Salesforce.com with Tableau Demonstrated informative, accurate and visually appealing of primary care utilization.

Bachelor Of Engineering (B.E.), Computer Software Engineering

Activities and Societies: Associate of Computer Science Engineering StudentsPresented K – Apriori algorithm and its optimal utilization.