• Monitor and troubleshoot application issues using various tools, including New Relic, Splunk, Zabbix, and K8s logs/events.• Optimize K8s pod/container/cluster performance and configurations for peak performance.• Participate in on-call rotation to ensure incident response, and performance testing.• Improve workflows through resource coordination, feedback collection, and executing plans.• Migrate on-premises applications to AWS environment for improved reliability and scalability.• Collaborate with cross-functional teams to deploy new apps to sandbox and production environments, both on-premises and in the cloud.• Knowledgeable in a range of technologies and tools, including Jira, VSCode, Git, Spork, Chef, Spinnaker, Jenkins, Docker, Kubernetes, BlueCat, and vSphere.

· Provided top-notch IT services, consultations, and additional assistance for psychiatric practices across Kansas City· Resolved technical issues and followed up with employees to ensure timely resolution· Designed and implemented effective security measures to safeguard psychiatric practices against cyber threats· Streamlined remote services for medical professionals, guiding them through the transition process and ensuring seamless integration

· Recorded biweekly lectures and made sure recording environments were adjusted to the lecturer’s liking· Maintained and troubleshooted recording equipment· Support computers/equipment and cleaned labs within the engineering department at Kansas State

· Conducted comprehensive assessments of equipment and network infrastructure, recommending and implementing proactive improvements in line with company standards· Configured system user hardware and software applications for various branches in the KC Metro area, ensuring smooth and efficient operations· Maintained company filtering protocols and network security settings, mitigating potential risks· Monitored software patches and licenses, keeping them up to date on a scheduled basis· Researched, resolved and followed up on employee technical issues· Investigated and resolved technical issues raised by employees, providing clear and effective documentation of common processes for both support staff and end-users