Shridevi Mujumdar Email & Phone Number

Bengaluru, Karnataka, India

Project Management, Product configuration, Product implementation and Delivery, Customer Success

Bengaluru, Karnataka, India

• Client Co-ordination, handling client Calls and finalising the process to training the team and executing the Campaign successfully. • Conducting interviews during hiring process.• Training the new hire and mentoring the candidate for the position.• Making Process Documents for the active projects.• Developed a long-lasting relationship with the assigned client portfolio Collaborated across the cross-functional teams to meet project/program needs.• Identified opportunities for up-selling and cross-selling for the defined customer base• Acted as a Sole Point of Contact for various clients, addressing their needs and concerns. • Actively involved in planning and execution of day-to-day project coordination activities across multiple teams• Monitored project progress and developed milestone reports at project/stream level • Tracking and Analysis of the Campaign outcomes with B2B enterprise SaaS organizations • Responsible for executing demand programs and marketing campaigns to achieve results and drive sales.• Training and monitoring the lead gen team for developing quality leads.

Bengaluru, Karnataka, India

• Quality check and preparing analysis of errors committed by the team members and facilitate regular review sessions.• Process training to the new members of the team.• Coordinating with support functions viz. Quality, Training, Technology and HR. • Review and auditing of all the postings done by process team.• Weekly and monthly reporting.• Responsible for handling generic mailbox on day-to-day basis.• Ensure cross training index is met to achieve successful resource planning at times of crisis.• Ensure process is complete to facilitate business control audits.• Constant interaction & point of contact for the Tax Team and Engagement Team. • Ensure the process is running accurately & Green Metrics are delivered on time.

Bengaluru, Karnataka, India

• Generating daily reports and allocating work to the team members. • Quality Check the work done by team members.• Ensured cross training in the team & created effective resource backups. • First point of contact in the team for all the queries and any issues.• Involved in preparing reports stating the daily progress of the team.• Involved in preparing reports that has to be sent to onshore team on daily basis.

Bachelor Of Computer Applications, Computer And Information Sciences And Support Services

Education record

Bachelors Of Computer Application, Computer And Information Sciences And Support Services, Distinction