⦁ Successfully orchestrating the patient registration, debriefing the patient, daily scheduling, and appointment bookings and plannings ensuring optimum utilization of clinic time.⦁ Ensured daily reminder calls are made for all next-day appointments.⦁ Managed multiple telephone lines, documentation and quality control, faxing referrals and requisition forms to a specialist, diagnostic imaging.⦁ Assisted with assigned clinical duties and operation theatre and General office cleaning, autoclave, and processing of medical equipment. ⦁ Communicating with clients, physician offices, and referral sources and Organizing and filing of patient’s charts as well as patient data entry.

⦁ Proactively handled customer service and scheduling an appointment.⦁ Performed up-selling of products.⦁ Coordinated with staff and supervisor to solve the customer issues.

⦁ Provided technical support to PC financial Mastercard customers, and assisted in training new employees. Resolved customer issues precisely over the phone or via email.⦁ Collaborated with clients and team members to clear work-related obstacles and handled memos.⦁ Coordinate with staff and supervisor to solve the customer issues.

⦁ Collaborated with the Marketing team, Customer Support, and Operations team. Collected data, updating client databases, tracking, and census system.⦁ Converted business requirements into specification, analyzed and prepared weekly target reports for Customer Support.⦁ Analyzing the call records to enhance Customer Support and documented the existing business processes.⦁ Tools: SQL Server, Excel, Microsoft Sharepoint, PowerPoint, Word

⦁ Processed third-party administration and corporate billing, Mediclaim documents for the patients and resolve queries.⦁ Dealt with patients for Mediclaim and doctors clarify the documentation queries.⦁ Scheduled operation theatre appointments and managing the daily scheduling to ensure optimum utilization of the Hospital's time.⦁ Communicated with the patient, physician offices, and referral sources, and responding to client telephone and email inquiries on time⦁ Responsible for various tracking and reporting of statistics, Assisting with assigned clinical duties, and in the operation theatre.

⦁ Organized and filing of patient charts as well as client data entry, and ordered inventory and supplies along with maintaining general office cleaning and processing of medical equipment⦁ Exposure to work with an eye hospital⦁ Greeting walk-in as well as the scheduled patient.⦁ Assisted doctor in the operation theatre.⦁ Scheduled patient appointments, documentation, billing, and processed payments.