I work closely with DoS and KAM for a leading US retail store and support account managementactivities for sales of Frito Lay products. I carry out sales support activities such as new itemauthorization and maintenance, trade promotion, equipment ordering, coupon creation, price changesand sales reporting for 6 accounts consisting of 1020 stores across US using various CRM tools suchas SAP, Accenture CAS, Salsify and vendor portals. I have successfully implemented price changes forentire Frito Lay selection four times in the last 15 months with 100% accuracy. I proactively performedvendor portal cleanup during Aug'22 which reduced the product scanning issues by 80%.

• Handled a team of 8 catalog associates that saves 10% of Vendor manager bandwidth by supportingretail vendors in enhancing Amazon’s catalog.• I interact with vendors and coordinate with them in resolving catalog issues such as product price,product attributes, PO confirmation and buyability issues.• Strong in analytical skills, problem solving, stakeholder communication and root cause analysis• Handled QA for a vendor support team for a year that supported EU Fresh vendors by building QAchecklists and partially automating them with macros.• Ability to handle day-to-day metrics such as work allocation and ensuring to meet SLA and Quality.• Owning various crucial reports of the team such as WBR, MBR, team scorecard and retaildependency reports.Reverse mapping team, CMT• Work with pricing team on suggestion of best price for products worldwide using competitive pricingstrategy.• Co-ordinate with business team to drive the process efficiently.• Performance monitoring of a team of 20 members and mentoring the team.• Execute multiple projects in order to enhance the product selection in Amazon based on dataanalytics.

• Understand the operational task assigned with high level of attention to detail.• Work allocation to a team of 150+ associates and monitoring productivity and accuracy metrics of 20associates.• Generate various business metrics on weekly and monthly basis.• Supported Automation in integrating and scraping product details. Saved 250 man days byimplementing 40 ideas in 12 months across competitors which removed 149.9K NVA listings.• Sales monitoring during big sale events and automatically set the best price.• Drive adhoc projects to increase efficiency of the process.• Been the point of contact from operations team for multiple tool enhancement activities.

• Suggest best price by auditing with minimal instance of errors• Provide inputs to increase process automation• Worked on Flyers mapping which had a high business impact

Worked on a 10-month project in developing an online thesaurus in the field of Oil and Gas industry forthe German publisher ‘Springer’. Created the thesaurus which contained 50,000 words with detailedexplanation for each terminology and the redirecting link to related books available in the publisher’swarehouse, arranged in a taxonomy.