As a Senior Associate at NTT DATA Services, I cultivated a robust skill set in operations and customer relations, underscored by certifications in Project Management for Healthcare and Securing SaaS. My proficiency in LiveChat ChatBot technology and Spoken English has consistently enhanced customer satisfaction in the B2C sector.With a Bachelor's degree in Computer Science, I seamlessly integrate technical expertise with strategic customer service practices. I am motivated to channel this fusion of skills into a challenging new role, where I can further empower customer experiences and operational success.