Shruthi Seshadri Email & Phone Number

Seattle, Wa, Us

Palo Alto, California, Us

Assist Mighty Pro Hosts (Customers) in conceptualizing, building, and launching their communities. - Took full ownership of the onboarding process from start to finish, proactively identifying and mitigating risks, coaching team members, and setting clear, efficient launch goals to align with customer needs.- Actively contributed to enhancing Mighty Pro Launch processes by promoting efficiency and customer satisfaction, with a focus on creating onboarding materials for launch specialists to enable new team members to navigate the launch journey smoothly.- Built strong trust with both customers and internal teams, mentoring others and fostering a collaborative environment that values diverse perspectives.- Leveraged subject matter expertise in payment setup and content/member migration to help customers maximize product features, successfully onboard members to the new platform, and reduce member churn.

Palo Alto, California, Us

Palo Alto, California, Us

- Worked closely with other departments (like product development, sales, and marketing) to communicate customer insights and drive changes based on customer needs.- Collaborated with Advocacy Squad Leaders to create + update processes that simplify projects & tasks for the Advocacy team. - Addressed critical customer issues ensuring swift and effective responses to concerns, thereby turning potentially negative experiences into advocacy opportunities.- Established key performance indicators (KPIs) for the customer advocacy team and reported on these metrics regularly to senior management.- Used data to make informed decisions and demonstrated the ROI of customer advocacy efforts.

Palo Alto, California, Us

Palo Alto, California, Us

- Delight our customers with excellent, highly responsive customer support and advocacy.- Act as the champion for customers by identifying issues, communicating them to the right team members, and getting them solved.- Assist our business team in producing excellent resources to welcome new creators and offer ongoing education, inspiration, and ideas.- Proactively contribute ideas for new features and identify areas for improvement.

San Francisco, California, Us

- Created a content workflow for social media posts which included reviewing, editing, and a content repository. Also introduced the client to social media/content management tools such as Buffer and Hootsuite. - Re-vamped social profiles to best represent the mission of the organization, which included timely posts with the help of a social media calendar and consistent engagement with the audience through relevant hashtags and keywords.- Managed the social media campaign for the Free Reading online workshop which increased LearnUp's Facebook followers by 60% in a month and overall engagement by 300%. - Created an influencer list that included the social handles of important donors, bloggers, and Facebook groups, which was helped with campaign reach-out and growing the LearnUp database by 56% (2500 signups).- Currently selecting the best membership platform/tool to help convert new applicants to regular members and increase interest in future programs, workshops, and webinars.

Hopkins, Mn, Us

- Conducted a communications/social media audit to evaluate the effectiveness of their current strategies.- Implemented a custom communication plan which helped create a cohesive tone for all communication channels to showcase the organization as a thought leader in the community.- Provided editorial support; Prepared pamphlets, newsletters, brochures, social media training materials, news releases, articles, and reports.- Responsible for maintaining all their social media channels and internal communication portal.

Sydney, New South Wales, Au

- Developed content for all social media channels to inform, engage and increase traffic to the website.- Designed content using InDesign templates for social media campaigns to enhance visibility and cultivate audience engagement.- Communicated engaging content through the internal digital channels to ensure consistent employee awareness of awards, programs, and initiatives.- Measured and reported metrics using social analytics tools such as Sprout Social, Hootsuite, and Google Analytics.

Toronto, Ontario, Ca

- Cultivated long-term financial relationships with clients through various digital events, workshops and information sessions.- Awarded the best Quarterly Performer of the Year for initiating the digital change at branch level by enrolling 80% of the customers to online banking and gaining the title of ‘Digital Leader’ in the region.- Planned and executed engagement events to build team collaboration and effective communication.

Toronto, On, Ca

- Provided recommendations to increase social media engagement and streamline the public relations plan for future use.- Increased Twitter engagement by 15% in two months by tailoring the content and portraying the organization as a thought leader for entrepreneurial women.- Managed all communications with a prominent fashion label to conduct an instore event in 2015.- Created and delivered press releases, media relations content, communications’ guides, corporate newsletter/website content, social media content.

Toronto, On, Ca

- Assisted the head of communications/CEO with overall communications, social media & public relations strategy.- Managed the media relations editorial calendar by proactively updating it with new influential bloggers, media personalities and women leaders to increase social media reach.- Responsible for creating press releases, program itineraries and media advisories for the Advancement Centre workshops, Top25 Women of Influence, and Future Women of Influence events.- Created a PR diary with relevant articles to be posted on the website and all social media channels periodically.

Boston, Massachusetts, Us

Responsible for curating content for presentations, collecting media scans and researching sustainable development programs for clients such as Lindt, Hilton Worldwide and Peace First.

Boston, Ma, Us

- Provided recommendations to improve the social media management techniques of the organization.- Initiated the need for a social media calendar to inspire targeted content, which led to an increase in their social media presence by 163%.- Pitched a media kit that included updated press release formats, executive bios, company bio, and social media profiles, to various media networks.

Boston, Massachusetts, Us

Responsible for pitching to media and influential bloggers about topics like technology, mobile apps, and lifestyle using Cision as an expert source.

Introduced the client to a Gantt chart which helped them organise their social media coverage and evaluate the results from every event/info-session organised. Responsible for creating creative content on all social media platforms which increased the owner’s connection with the public, interested in restoration.